What are the responsibilities and job description for the Jewelry Customer Care Specialist position at Brilliance LLC?
JOIN OUR GROWING TEAM AND SHAPE THE FUTURE WITH US!
Job Overview :
This role involves engaging with qualified leads to provide guidance and support in their purchase decisions.
Key Responsibilities :
Work with warm leads to help them make purchase decisions, resulting in a 20% increase in sales conversions.
Build strong relationships with potential customers, understand their needs, and recommend suitable products, leading to a 15% growth in customer retention.
Negotiate and close sales deals, process online orders, and update CRM systems like Hubspot, streamlining operations and improving efficiency by 25%
Requirements :
Excellent Work Ethic : Dedicated and committed to delivering high-quality work consistently.
Proficient in English : Strong written and verbal communication skills, essential for effective collaboration and client interactions.
Outstanding Interpersonal Skills : Ability to interact effectively with team members and clients.
Willing to relocate in Boynton Beach Florida
About Us :
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Why Join Us?
Job Stability : Over 35 years of market success, offering long-term security.
Work with a luxury brand that values customers - 3,000 5-Star Reviews on Trustpilot.
Be part of a growing, innovative company in the fine jewelry industry.
Competitive opportunities for skill development and career advancement.
Terms
Compensation : $35,000.00 - $50,000.00 per year
M-F, weekends off
Full Time (Dayshift)
5 Paid Vacation Days (after one year of employment)
Paid Legal Holidays (that fall on business days) : New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
401K (eligible after six months of employment)
Access to Health Insurance with Company Contribution
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