What are the responsibilities and job description for the Customer Care Specialist position at USIG?
U.S. Installation Group (USIG) has been an exclusive provider of Installation and Renovation Services for the nation's largest home improvement retailer: for over thirty years. We are currently seeking a Customer Care Specialist for our location in Boca Raton FL.
JOB DESCRIPTION:
- Build relationship and trust with customers & business partners over the phone.
- Promote good customer service by consistently providing premier customer satisfaction, a can-do attitude and a willingness to help.
- Handle customer's concerns with professionalism.
- Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
- Data entry of job summaries, purchase order information and tracking of delayed purchase orders.
- Technician tracking
- Note entry & emailing
JOB REQUIREMENTS:
- Strong phone presence including the ability to solve customer issues.
- Previous Customer Service experience.
- Must be able to pass a criminal background check.
- Bilingual Spanish speaking is a huge plus.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Boca Raton, FL 33487 (Preferred)
Ability to Relocate:
- Boca Raton, FL 33487: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18
