What are the responsibilities and job description for the Customer Order Support Associate position at Brilliance?
Working at Brilliance
We are a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we've been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
As a Picker/Packer/Shipper at Brilliance, you will play a critical role in delivering exceptional customer service by ensuring timely and accurate order processing. You will work closely with cross-functional teams to resolve order-related issues and maintain a positive customer experience.
Key responsibilities include:
- Picking and packing customer orders for shipment.
- Managing inventory levels, reporting discrepancies, and assisting with restocking.
- Preparing shipments, generating labels and tracking info, and coordinating with carriers.
- Carefully handling small or fragile items for secure packaging and shipment.
- Inspecting items for accuracy and defects before shipping.
- Maintaining a clean, safe, and efficient workspace.
- Communicating order status with internal teams.
The ideal candidate has a strong background in order fulfillment, warehouse operations, and eCommerce logistics, with excellent attention to detail and organizational skills.
Benefits
- M-F, weekends as needed.
- 8 hr shift.
- 401(k).
- Health insurance.
- Paid time off.
- 5 Paid Vacation Days (after one year of employment).
- Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
