Assistant Operations Manager - Jewelry Quality Assurance

Assistant Operations Manager - Brilliant Earth

We are seeking a results-driven, innovative, and passionate leader to serve in the role of Assistant Operations Manager within our Quality Assurance Operations team for Brilliant Earth.  The primary objectives of this position are to maximize efficiency, quality, and customer experience critical to Brilliant Earth’s success, while developing strong vendor relationships. You will be responsible for ensuring items and finished product meet Brilliant Earth’s quality standards. You will be an instrumental leader of our operations team, which is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. 

The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources.  We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. 

This role is in-office at our Secaucus location.

Key responsibilities include:  

• Ensure product supply chain is well developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency. 
• Responsible for ensuring post-sale and repair processes meet Brilliant Earth quality standards and timelines.
• Quality assure incoming products to ensure the highest quality standard is met by vendors. 
• Maintain product security controls and ensure inventory accuracy is tracked throughout the product flow. 
• Formulate and implement systems, policies, and procedures to ensure the smooth operation of business. 
• Proactively seek and deliver process improvements to improve department efficiency and accuracy. 
• Coordinate and allocate tasks and resources to ensure operations run smoothly, including the use of forecasts to capacity plan the team’s workload and implement real-time adjustments as needed. 
• Assist with leading team members, including training and measuring team success via metrics.
• Lead by example and promote a positive, team-oriented, and high-energy culture 

Specific qualifications include:  

• BA degree or equivalent, preferred  
• Experience with inventory/ supply chain/ production in a product, retail, or e-commerce company
• Experience leading or managing teams, including setting and achieving goals
• Robust technical / computer skills, including working knowledge of ERP/inventory systems (NetSuite a plus)
• Demonstrated ability to use data and metrics to drive improved team performance. 
• Ability to communicate effectively with internal and external partners 
• Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects 
• Highly organized with a focus on execution, problem-solving, and improving processes 
• Exhibit a sense of urgency in managing time and accomplishing tasks 
• Ability to think critically and adapt quickly in a flexible environment 
• Team player with the ability to work collaboratively and foster a positive team culture 
• Understanding and acceptance of diversity, inclusion, and belonging principles
• Entrepreneurial spirit/self-starter 
• Interest in socially and environmentally responsible organizations and products 

What You Have: 

• A Passion for Leadership. You have an open, positive, and collaborative leadership style and a desire to develop your team.  
• A Data-Driven Approach. When it comes to complex business needs, you always start with the data. You have a knack for analyzing data sets to create a strategic action plan.  
• An Eye for Innovation. You’re a creative thinker who brings new ideas to the table.  
• A Mind for Multi-Tasking. You’re an expert at managing multiple projects simultaneously in a fast-paced environment.  
• Master of Collaboration. You have a genuine ability to collaborate and contribute to a team effort.  
• It’s All in the Details. When it comes to the customer experience, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.  

What We Offer 

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:  

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!  
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.  
• Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.  
• Pre-Tax Commuter Benefits.  
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.   
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.  
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.  
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.   

How to Apply & What to Expect:  

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. 

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying.

More About Us 

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

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