What are the responsibilities and job description for the UX researcher Job at Brilliant Infotech in Seattle position at Brilliant Infotech?
Description
Job Summary and Mission :
The UX Researchers at Starbucks champion the needs and goals of customers and baristas across various Starbucks digital platforms including web, mobile and POS. Employing a variety of research methodologies, UX Researchers bring customer and barista needs to life in the design and development process and leverage methodologies to study user behavior on digital platforms. Using strong collaboration and facilitation skills, UX Researchers influence outcomes and propose well-informed directions for design.
This role works cross-functionally with Customers, Baristas, Designers, Product Managers, other research teams, Engineering, and Business Stakeholders to deliver improvements and innovations for Starbucks digital products.
Responsibilities :
- Work closely with the UX team to plan and organize user research such as customer interviews, card sorts, in-person usability studies, and remote mobile and desktop usability studies. This role is more evaluative than generative research.
- Use both qualitative and quantitative data to bring forward new insights that generate product innovations.
- Work with Product Managers, Design, and Stakeholders to understand and incorporate business requirements into the research.
- Work with our analytics and customer insights team to understand market trends and behavioral data.
- Interpret and communicate results and opportunities in clear, concise, and compelling ways across different audiences and senior levels of leadership.
- Educate and evangelize the role of UX research across the organization.
Summary of Required Experience
