What are the responsibilities and job description for the Quality Training Manager position at Brillient?

Job Details

Job Location

ROSS NRC : Lees Summit, MO - Lees Summit, MO

Description

Quality Training Manager

What makes Brillient a GREAT fit for you?

When you join Brillient, you become part of an award-winning Full Spectrum Digital Transformation company focused on helping agencies in the continuum of analog, to digital, to analytics, leading to insight-driven decision making and mission execution.

Our mission is to provide value to our clients and our people, operate with the highest integrity as a trusted business partner, adopt a workstyle that is flexible allowing us to effectively collaborate while being agile and nimble, and be innovative in everything we do. We are passionate about ensuring our employees experience a work environment that is inclusive, professional, and supportive. In addition to these core values, the Brillient team is driven by :

Focus on Sustainability- Being an environmentally conscious, green company with sustainable practices
Impact on the Community- Social responsibility to the communities we live and work in

At Brillient, we achieve our purpose by hiring brilliant people with passion, drive, capabilities, and experience to help our clients achieve their mission goals through innovation in processes and technologies.

Brillient is a client-centric, employee-focused company with a vibrant culture.

What We Offer (See Our Career Page for Further Details) :

An engaging and supportive work environment where every employee is valued, a rewarding career, and outstanding benefits which currently include :

Ample paid time off

Medical, Dental, & Vision Plans

Paid Life Insurance and Short-Term Disability Coverage

Paid Employee Assistance Program

Voluntary Life & Long-Term Disability coverage

Company Sponsored Wellness Programs

401(k)

Competitive wages

Who You Are :

Value based, High Integrity, Flexible, & Innovative

General Description / Primary Responsibilities :

The Quality / Training Manager drives the daily operation of Quality services for the organization. The Quality Manager monitors quality compliance against customer requirements per the statement of work, contract modifications, and contractually mandated acceptable quality levels (AQL's). Team performance is captured and measured against these requirements. This position designs and studies the efficiency of specific processes and procedures and suggestions for process improvements to leadership.

May work closely with supervisory staff to provide feedback loops for individual performance issues. The Quality Control Manager aggregates data, generates and analyzes reports, and briefs leadership on trends and potential risks. This individual provides statistical data for consumption of supervisors, SPS's, and both onsite and corporate leadership, in a professional and easy to interpret format. This position supervises non-exempt Quality and Training personnel providing assignments, direction, coaching and disciplinary actions when required.

Essential Job Functions :

Lead Quality and Training Teams for successful execution of objectives for each area

Apply industry standards, USCIS requirements, and best practices to work instructions across the contract and to auditing and training processes

Understand, interpret, assess, and write new Standard Operating Procedures for all departments as needed

Ensure compliance of existing SOPs, review all SOPs for accuracy on an annual basis, work with supervisory staff to make ad hoc updates

Using MS Office Excel, Access and Word, generates analytical and statistical reports for interested parties, responds to monthly QA (Quality Assurance) report from the client and Customer Feedback Forms.

Perform assessment and makes recommendations of process improvement changes

Review clerk quality audits and on clerks / tasks on a periodic basis to validate statistically significant auditing is being completed as required

Validates and documents results, reports discrepancies and collaborates to resolve quality issues

Monitors processes continuously to determine adherence to quality and training requirements

Ensures completion of administrative reporting, daily statistics, logs, and task narratives

Performs periodic timesheet to task reporting audits

Evaluates new hire training success, captures data on efficacy and updates materials as needed

Trains staff, makes recommendations for improvements

Coordinates existing employee accesses / issues with customer.

Must have mental ability to concentrate on fine detail such as daily report conciliation

Must have ability to communicate effectively verbally and in writing

Abides by and ensures compliance with all company safety and security regulations

Skills Required :

A minimum of 5 years of related experience in the field

Bachelor's Degree Program Management, Business or Public Administration, Production / Operation / Manufacturing / Quality Management, Technical Management, Information Systems, or Engineering.

Within 180 days, must obtain a Six Sigma Black Belt certification from American Society for Quality, International Association for Six Sigma Certification, or the Council for Six Sigma Certification

Ability to lift up to 40 pounds

Quality Manager Skills Customer Relations / Service Skills

Written Communication Skills Oral Communication Skills

Interpersonal Communication Skills Computer and Keyboard Skills

Organization and Planning Skills Reading Comprehension Skills

Time Management Skills Microsoft® Word and Excel

Other Requirements :

This is a public trust position which requires :

Be able to pass pre-employment drug screen, as needed

Be able to pass a post offer employment physical abilities test

Be able to pass government background security clearance check (includes a credit check)

Must be able to retain a government public trust security level clearance.

Be a U.S. Citizen

Be 18 years of age or older

Diversity, Inclusion, & Engagement at Brillient :

At Brillient, we not only accept difference, we promote it, we embrace it, and we thrive on it for the betterment of our clients, our employees, and our culture.

We are proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other status protected under applicable law.

DISCLAIMER : The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned in accordance with business demands and / or contractual requirements.

Apply for this job

Receive alerts for other Quality Training Manager job openings

Quality Training Manager

What are the responsibilities and job description for the Quality Training Manager position at Brillient?

What is the career path for a Quality Training Manager?

Job openings at Brillient

Not the job you're looking for? Here are some other Quality Training Manager jobs in the Summit, MO area that may be a better fit.

We don't have any other Quality Training Manager jobs in the Summit, MO area right now.

AI Assistant is available now!