What are the responsibilities and job description for the Architect - R01546559 position at Brillio?
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Architect
\n- Manage Product Backlog, Business Processes at program/enterprise level, Stakeholder Management, Product roadmap and vision, Design product blueprint
- Product Management: Senior Business Consultant
Brillio LLC is a fast growing, pure play Digital Transformation Solutions and Services firm backed by Bain Capital private equity. Founded in 2014 and headquartered in Silicon Valley, Brillio is focused on delivering design led solutions for our customers. We are not an IT Services company trying to pivot and support the “next big thing.” As a digitally native company, everything we have done and will continue to do, will have this laser focus.
Our culture is driven by Brillio’s Core Values and it is the foundation of who we are as an organization. We equip and empower our employees to push boundaries with an ‘Founder’s Mindset’ spirit as they craft ‘Customer Success’ stories. With our customer-centric approach, we deliver ‘Excellence and Innovation’ at every level of our collaboration and this is what fuels Brillio’s growth story. While we are proud of our journey so far, ‘ Care and Compassion’ about our customers, employees and the community where we thrive in. We strive to stay committed to lighting up 100,000 young minds through our CSR efforts.
Job Role- Senior AWS Contact Center Architect
Location- St Louis, MO (Remote)
Brillio is seeking a Senior AWS Contact Center Architect with deep expertise in designing, implementing, and migrating PBX contact Center solutions from legacy platforms such as Avaya and Genesys to AWS-based Contact Center solutions like Amazon Connect. The ideal candidate will be responsible for defining architectures, driving cloud transformation strategies, and ensuring seamless migration of voice and omnichannel contact Center solutions to AWS.
Key Responsibilities:
- Architect and Design end-to-end cloud-based contact center solutions on AWS, including Amazon Connect and its ecosystem.
- Lead PBX migration projects from Avaya, Genesys, or other legacy systems to AWS-based solutions.
- Develop and implement contact center transformation strategies, ensuring seamless integration with enterprise applications (e.g., CRM, ticketing systems, workforce management).
- Work closely with business stakeholders, IT teams, and contact center operations to assess requirements, define migration roadmaps, and implement scalable solutions.
- Design IVR call flows, routing strategies, and AI-powered virtual assistants using AWS services such as Lex, Lambda, Polly, and Transcribe.
- Ensure high availability, scalability, and security of cloud contact center environments.
- Optimize costs and performance through effective AWS service selection and automation.
- Lead integration efforts with third-party applications, including CRM systems like Salesforce, ServiceNow, or custom solutions.
- Identify, troubleshoot, and resolve data integration issues between contact center platforms, data lakes, and enterprise applications.
- Provide technical guidance and mentorship to teams, ensuring best practices in contact center migration, voice solutions, and cloud telephony.
- Stay updated on AWS innovations, industry trends, and emerging technologies in contact center modernization.
Required Skills & Qualifications:
- 10 years of experience in contact center solutions, with a strong focus on PBX migrations (Avaya, Genesys, Cisco, etc.) to cloud-based solutions.
- 5 years of hands-on experience with Amazon Connect and AWS services related to contact center solutions.
- Proven expertise in IVR design, call routing, queue management, and omnichannel integrations.
- Deep knowledge of VoIP, SIP trunking, telephony protocols, and CTI integration.
- Hands-on experience with AWS services such as Lambda, Lex, Polly, Transcribe, Kinesis, DynamoDB, and API Gateway.
- Strong understanding of networking, security, and compliance in cloud-based contact center environments.
- Experience integrating contact center platforms with CRM solutions like Salesforce, ServiceNow, and Microsoft Dynamics.
- Expertise in handling data integration challenges, ensuring seamless data exchange between contact center applications, analytics platforms, and business intelligence tools.
- Familiarity with AI/ML-driven contact center automation, analytics, and reporting.
- Strong scripting and automation skills (Python, PowerShell, or Terraform) for AWS infrastructure deployment.
- Excellent problem-solving, communication, and stakeholder management skills.
Preferred Qualifications:
- AWS certifications such as AWS Certified Solutions Architect – Professional or AWS Certified Advanced Networking – Specialty.
- Experience with Genesys Cloud CX, Twilio Flex, Five9, or NICE inContact.
- Knowledge of Workforce Management (WFM) and Quality Management (QM) tools.
- Prior experience in high-volume enterprise contact center migrations.
Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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