Client Partner - Retail and Commercial

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Job Summary

The Client Partner role within Brillio’s North America Customer Success team is pivotal in driving sales growth, shaping business development strategies, and fostering executive-level relationships across key strategic commercial accounts. While the primary focus is on expanding and nurturing existing client partnerships, we seek candidates who also exhibit a strong hunter mindset, demonstrating the ability to identify new opportunities, drive revenue, and deliver exceptional value.

This role is responsible for enhancing the customer experience and driving revenue growth while collaborating with corporate and internal digital groups. Establishing and maintaining CXO-level relationships is essential to creating long-term strategic partnerships with clients. Supported by a team of practice managers, the Client Partner will ensure customer experience excellence and delivery success.

As a trusted advisor, the ideal candidate will bring a blend of strategic business acumen and technology expertise. Brillio’s strong presence in the retail and commercial space, combined with its entrepreneurial culture, provides a dynamic growth opportunity for individuals looking to contribute to a rapidly expanding company in an exciting field.

Responsibilities

• Establishing and managing client relationships at all levels
• Establishing and building "trust" and leveraging client context by understanding the client's overall business goals and culture
• Positioning Brillio as a Strategic IT partner and identifying new avenues for Brillio to partner, implement and deliver within the account
• Managing the account P&L & high-level delivery responsibility
• Mapping Brillio’ s capabilities and solutions to client’s requirements
• Build newer relationships with multiple pre-eminent retail and commercial brands

Qualifications

• Proven track record of delivering growth with retail and commercial services clients (10M ) and driving strategic partnerships.
• Should have a farmer/mining approach, street smart, optimistic person capable of bringing innovative solutions and ideas and leading by example.
• Working knowledge of one of the following areas of technologies: Product Engineering, Cloud, Analytics or Digital technologies for customer insights.
• Senior executive presence and credibility – possesses an interest and passion toward engaging senior level executives in grasping and enabling fundamentals of business change.
• Excellent communication and facilitation skills.
• Exceptional client management skills and business development & delivery experience.
• Experience in a global service delivery model.

Critical Leadership Qualities:

• Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
• Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
• Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
• Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
• Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
• Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.