Client Partner, Retail & CPG

The Opportunity

At Valtech, we've got opportunities to offer you - for learning; for growing; for making a world-changing impact; and for being a real agent of change. Our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace.

Technology has remade the way we live, work, and connect. Every day new products, services, and features are raising our expectations in every aspect of our lives. It's become common for whole new categories and consumer behaviors to emerge and disrupt legacy businesses. And as it becomes easier to digitize, launch, and evolve, the rush to leap ahead is quickly becoming a race to parity. Now that technology has once again leveled the playing field, we believe the next frontier and greater value lives in the experience. And that means the world needs a new kind of company to unlock its value.

Before we continue to dive into the requirements for the role let’s talk about Why you should join Valtech?

Flexibility: We trust in the expertise, skills, and actions of our colleagues. That’s why we provide a flexible work schedule that supports work/life balance.

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning through our in house LMS (Ask us about the Academy)

Back to the role:

The Role

The ideal Client Partner for Valtech is passionate about the retail and CPG industries, particularly the impact of digital transformation in these verticals. Your main focus will be on driving growth, aiming for year-on-year increase, and establishing C-Level, trusted-advisor relationships with clients while developing a strong partnership ecosystem.

Role Responsibilities

Growth:

• Your responsibilities will include being accountable for growth targets and client health, tracking net revenue and account margin goals set for the fiscal year, and communicating remediation plans to address any shortfalls.
• To achieve the growth targets, you will set and execute the strategy, contributing directly by winning your own deals and indirectly by leading, directing, and coaching a team of direct reports.
• Additionally, you will advance wider strategic growth goals by leveraging partnerships and working with proposition leaders to cross-sell the full breadth of our advisory, digital marketing, and tech consulting services. You'll also run account growth plays to uncover new value in the partnership between Valtech and clients, orchestrating Valtech experts and capabilities to meet client needs promptly
• Another important aspect of your role will be successfully converting generated and qualified opportunities through high-quality pitching and proposals. You will inspire and direct teams to deliver winning proposals.
  
  

Client Satisfaction & Delivery:

• You will be an escalation point to resolve client and/or delivery issues, ensuring successful delivery, client health, and employee satisfaction.
• As the Client Partner, you will facilitate "top-to-top" strategic client meetings and strategy briefings and actively participate in industry networking and partner-sponsored events. You will take responsibility for client-level P&L, acting as the arbiter of strategic investments for our clients while balancing margin, forecasting, and reporting sales.
• Your focus will be on setting client growth and profitability strategies that align directly with Valtech’s regional and global goals, updating account plans and goals accordingly. Maintaining a healthy gross margin will be crucial while hitting growth targets.
• Working alongside legal and delivery teams, you will sell and negotiate long-term agreements that deliver value and reflect Valtech’s modern, agile ways of working. Building strong relationships and fair stances with procurement departments will be essential, as you track invoice aging and ensure all resource requests, rates, and invoices are correct.
  
  

Leadership:

As a servant leader, you will advocate on behalf of the delivery and client teams to executive leadership regarding team morale, career opportunities, and meaningful succession planning. You will guide team members to align their activities with their personal career goals and help them move to the next relevant band or level.

Minimum Qualifications

We want all new hires to succeed in their roles at Valtech. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all minimum qualifications. If you do not meet all of the preferred qualifications, we still encourage you to apply.

• 10 years demonstrated success in a sales and/or account management roles in IT Consulting Services
• 7 years experience managing a team or portfolio of clients
• 5 years experience working in digital transformation consulting across multiple verticals, including negotiation, persuasion, and closing business
• Understand key technology components essential to a modern-day company
• Foundational client industry IQ and very strong EQ
• Preferred qualifications
  
  

Preferred Qualifications

• An informed perspective on the best approach to win business and the influence and coaching skills to help others meet those standards
• The ability to lead and motivate cross-functional teams
• Demonstrated success in crafting effective strategies and business cases with clients and customers for technology and design investments is preferred.
• A deep understanding of Digital Experience, MarCom, Commerce, Digital Intelligence / Cloud , Data / AI and a point of view on eco system platform and cloud partners.
  
  

Valtech: The Experience Innovation Company

Technology has remade the way we live, work, and connect. Every day new products, services, and features are raising our expectations in every aspect of our lives. It’s become common for whole new categories and consumer behaviors to emerge and disrupt legacy businesses. And as it becomes easier to digitize, launch, and evolve, the rush to leap ahead is quickly becoming a race to parity. Now that technology has once again leveled the playing field, we believe the next frontier and greater value lives in the experience. And that means the world needs a new kind of company to unlock that value.

We are the Experience Innovation Company. We know that experience now touches every level of your enterprise. It may necessitate fundamental changes in organizational design or require complex integration throughout your tech stack. It may start by catalyzing data to create emotional moments of connection with your customers, inspiring loyalty and brand love. Or it may come to life by getting innovation initiatives out of presentation decks and into the hands of your customers. No matter where experience innovation begins in your company, we are organized to help clients break through silos, redefine success, and deliver exponential value.

Our values give our work purpose. We care deeply about the transformative impact technology can have on the world and honor our duty to approach it responsibly. We share our diverse identities, knowledge, expertise, and skills in an open dialog rooted in respect and inclusivity. And we dare to pursue uncommon solutions and simplify the complex.

Share: As a global company with diverse talent, we value and embrace open dialogue. We share our expertise, wisdom and full attention with our clients and colleagues

Dare: Entrepreneurship and curiosity is in our DNA. We thrive in ambiguity and simplifying the complex. We dare to bring together, connect, and combine the uncommon.

Care: Technology has had a transformative impact on how we experience the world around us. We want to make the world a better place through the work we do.

Our unique culture allows us to orchestrate and connect teams to unlock powerful insights, value, and innovation at the intersection of diverse expertise and domains.

We believe diversity is essential to creating the best digital products & experiences. Valtech is committed to providing and maintaining a work environment where all employees and candidates are treated with dignity and respect and that is free of bias, prejudice, and harassment. We're proud to be an equal-opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, veteran status, or any other legally protected status.

Accommodations are available on request for all aspects of the selection process.

So, if you are looking for your next challenge? Then this is your chance to join our team of exceptionally talented, creative, and innovative professionals working with composable Best-of-Breed technology platforms within the large-scale digital experience and e-commerce business area.