Senior Client Partner - ISV

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity and Orogen Group, and growing at nearly 60% YoY since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.

With delivery locations across the United States, Romania, Canada, Mexico, and India, our growing global workforce of over 5500 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded ‘Great Place To Work’ in 2021 and 2022. Learn more www.Brillio.com.

The role:

The Senior Client Partner ISV position is a key role within the Brillio Customer Success team for North America, responsible for driving sales and business development strategies, and executive relationships for multiple ISV clients.

In this role, the Partner will be responsible for driving superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership within the portfolio of clients. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence.

The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in the Digital Transformation space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.

Responsibilities

• Managing the account P&L & high-level delivery responsibility up to $40M-60M.
• Build and scale the portfolio and Brillio’s capabilities in the Internet and ISV space.
• Establishing and managing client relationship at all levels.
• Establishing and building "trust" and leverage client context by understanding client's overall business goals and culture
• Positioning Brillio as a Strategic IT partner and identify new avenues for Brillio to partner, implement and deliver within the account.
• Mapping Brillio’ s capabilities and solutions to client’s requirements.
• Build newer relationships with one of the marquee Fortune 1000 customers.
• Driving client services and delivery teams to achieve the desired goals with an extreme focus on being relevant for the client.

Qualifications

• Proven track record of delivering growth with Internet and ISV clients ($50-$100M) and driving strategic partnerships. Clearly demonstrated ability to build and scale the business with focus on both top line and bottom line.
• Proven capability to penetrate multiple lines of business and drive internal teams with rigor to grow throw multiple capabilities and not be dependent on one service line of operation.
• Should have farming approach, consultative, tech savvy and capable of bringing innovative solutions and ideas and leading by example.
• Working knowledge of one of the following areas of technologies: Product Engineering, AI, Cloud, Data & Analytics or Digital technologies for customer insights.
• Senior executive presence and credibility – possesses an interest and passion toward engaging senior level executives in grasping and enabling fundamentals of business change.
• Excellent communication and facilitation skills.
• Exceptional client management skills and business development & delivery experience.
• Experience in a global service delivery model.
• Proven expertise in building outcome-based models and delivering on those.

Candidates should demonstrate these leadership qualities:

• Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
• Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
• Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
• Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
• Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
• Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.