What are the responsibilities and job description for the Senior Client Partner position at FPT Americas?
Primary Responsibilities
- Establishing and managing client relationship with key decision makers.
- Establishing and building "trust" and leverage client context by understanding client's overall business goals.
- Positioning FPT as a Strategic IT partner and identify avenues for FPT to implement IT solutions.
- Overall account to include work quality and customer satisfaction.
- Managing Account and Project Manager combinations to achieve client goals
- Contributing to new business development efforts in other verticals and facilitate those offerings
The Client Partner should be comfortable in groups/teams and be able to both lead and follow. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.
Needed Competencies & Skills
- A minimum of 15 years of experience in a client-facing role or account leadership role in the IT professional services or management consulting firm.
- Experience in the global service delivery model.
- Proven track record of successfully partnering with IT to leverage technology to deliver data solutions.
- In-depth understanding/network in the retail industry is a MUST.
- Excellent communicator with the ability to communicate effectively along vertical and horizontal planes internally and in client organizations.
- Detail-oriented and able to manage and maintain all facets of complex assignments.
- BS degree required; Advanced degree preferred.