Wine - Clerk

Job Title:                     Wine Clerk Department:              Wine and Spirits Reports To:                 Wine Manager and Store Director FLSA Status:                Nonexempt     Summary Because this is a customer service driven position, the Wine Clerk must also have the willingness, commitment, and motivation to serve customers and Bristol Farms.   The Wine Clerk engages in processing and selling of products, as well as maintains department standards while under the supervision of the Wine Manager by performing the following duties (other duties may be assigned):   Assures proper displaying and selling of all Liquor products to customers and advises customers on quality of wine, method of handling, and other factors affecting the product. Responsible for maintaining and practicing department standards. Responsible for serving customers with excellent service. Leads by example; model correct behavior and adherence to company policies and procedures. Follows the employee handbook at all times, especially on service standards and appearance. At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness.   Customer Service Skills Wine clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.  They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  Wine clerks are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.   Education and/or Experience High School diploma or general education degree (GED); one to three months related experience and /or training; or equivalent combination of education and experience.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.     Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume   Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   Knowledge of English This is a customer service driven position.  The candidate must have the ability to speak, read and understand English.   Physical Demands While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls.  The employee occasionally is required to reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close and color vision.  The Wine Clerk must be able to use a 2-wheeled dolly (hand truck) to carry over 100 pounds at a time.  He or she must also safely use a box cutter with razor blades.   Work Environment The noise level in the work environment is usually moderate.

Salary : $17 - $21