What are the responsibilities and job description for the House Manager position at British American Household Staffing?
A busy family in the Hamptons is seeking a full-time professional hospitality and house manage to oversee their estate. The expectation of this role is that the candidate will live full-time in the Hamptons. This role reports to the Estate Manager (EM) and Chief of Staff (COS) .
The schedule will be as follows;
April through October - Wednesday-Sunday matching the primary and guest visits. These months will be the heavier load of the job ( holidays that fall Memorial Day through Labor Day will be expected to be worked unless otherwise arranged). November through March - Monday-Friday, 9am – 5pm with weekend flexibility based on primary’s needs.
Responsibilities :
- Providing seamless, top notch hospitality for all family and visitors
- Anticipating and planning for needs of family and guest and ability to adjust as needed
- Greet guests and provide white glove experience for the duration of the visit
- Working with EM / COS to manage the schedule of employees including tracking hours, sick days, and vacation
- Supervising, coordinating, and training staff including giving staff daily and weekly tasks
- On-site event management and other hosting including, but not limited to, tasks for all staff members, timing of dinner and service, tablescapes, flowers
- Working with EM / COS to manage schedule of events and dinner parties hosted at the property as well as events and dinner parties at any other family related properties as needed
- Working with outside vendors for events as the representative of the family and the home and being a liaison between the Mrs., COS, and vendors
- Working with the facility manager on projects that need to be completed for the property
- Oversee grocery and supply shopping and keeping inventory
- Managing and assigning tasks for the closing and opening of the home at the beginning and ending of the season as well as maintaining the home in the off-season
- Off-season tasks which may include deep cleaning, organizing, and training at both properties
- When needed, provide hands on support to housekeeping team and chef
- Overseeing and tracking deliveries
- Escalate any necessary repairs or purchases that are beyond the scope of the household staff to the COS and head of maintenance
- Report weekly and monthly project and update lists to the primaries
- Running errands for the home as needed
- Assist COS with administrative tasks related to the home and staff on menu prep with Mrs. and Chef
- Aid COS in arranging and managing travel related to the main property including helicopters and car services for primaries and guests
- Oversee household budget, expenses, and coordinate payments with accountant / family office.
- Oversee outside food orders from restaurants and caterers
- Use off-season to train staff at both properties and bring in educational / skill development and resources ie : bartending and wine, cooking, flower arranging, barista, meal service, and English lessons
- Work with EM and facility manager to manage construction and service appointments for both residences
- Work with EM to create and upkeep a house manual
- Flexibility to expand responsibilities as properties expand
