What are the responsibilities and job description for the Call Center Representative position at British Swim School of Bay Area?
Status: Part-time, Non-Exempt, potential to become full-time
Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY)
Call Center Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.
Knowledge, Skills and Ability
- Enthusiastic, assertive personality with customer service skills
- Strong listener with a sense of urgency to resolve issues or provide solutions
- Effectively communicate with customers and employees, bi-lingual is a plus
- Disciplined to follow schedules, policies, and procedures of British Swim School
- Able to multi-task using phone systems and appropriate computer programs.
Qualifications
- Minimum of two years of customer service and sales experience
- High School or some college education or equivalent experience.
- Must have quiet space without distractions for work
Job Type: Part-time
Salary: $18.00 per hour
Expected hours: No less than 25 per week
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Rotating shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- Remote
Work Location: Remote
Flexible work from home options available.
Salary : $18
