What are the responsibilities and job description for the Sales and Customer Service position at British Swim School of Hudson Valley?
British Swim School Hudson Valley is looking for an additional Sales and Service Representative to join our growing team. We are seeking an enthusiastic, detail oriented professional to deliver exceptional customer service, ensuring all experiences are personable and memorable.
Knowledge, Skills and Ability
- Enthusiastic, assertive personality with strong sales and customer service skills.
- Effectively communicate with customers and employees, bilingual is a plus.
- Disciplined to follow schedules, policies and procedures of British Swim School.
- Able to multi-task using phone systems and appropriate computer programs.
Roles and Responsibilities
- Provide a best-in-class customer service experience to new and existing customers.
- Meet enrollment goals through telephone calls, online chats and emails.
- Research and stay informed of current and upcoming events and promotions.
- Resolve customer issues and complaints, identify and escalate priority issues.
- Provide customers with product and service information.
- Process payments, changes, move-ups, orders, forms and applications accurately into the system.
- Manage class schedules in scheduling software (JackRabbit) based on the needs of business and instructor availability.
- Attend staff meetings and ongoing training, coaching and role playing as requested by the Franchise Business Owner.
Qualifications
- Customer service and sales experience.
- College Degree preferred.
Salary : $13 - $15
