What are the responsibilities and job description for the Technical Support Representative position at Brivo?
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based remote or hybrid position and the shift will be Monday through Friday from 10:00 am to 6:30 pm EST, with an opportunity for occasional overtime (Saturdays and Holidays).
Responsibilities
About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60 countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com.
Powered by JazzHR
9UDItJwtaB
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based remote or hybrid position and the shift will be Monday through Friday from 10:00 am to 6:30 pm EST, with an opportunity for occasional overtime (Saturdays and Holidays).
Responsibilities
- Serve as a customer advocate and interact with internal teams to solve issues
- Inform customers of critical issues and system updates
- Work with product and engineering teams to share customer needs for additions and/or enhancements to product and/or service
- Record customer interactions and resolutions in a case management system
- 3 years of experience in technical support call center supporting hardware/firmware and UI applications
- Fluency in Spanish and English
- Physical Access Control Systems (PACS) installation or maintenance is highly preferred
- Posses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
- Interest in cloud technology, SaaS, IoT
- Passionate for delivering exceptional service
- Ability to thrive in a team environment
- Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
- Strong verbal and written communication skills
- Formal technical (IT or Electronic Security) certifications or training preferred
- CEU Qualified Certifications in electronic security are a plus
- CSEIP certification is a plus
About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60 countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com.
Powered by JazzHR
9UDItJwtaB
Salary : $24 - $29
