What are the responsibilities and job description for the Front Desk Receptionist position at BRMS?
Description
SUMMARY: Reception is responsible for maintaining a professional front desk environment and providing excellent customer service. The incumbent is directly responsible for all front desk operations including reception and performing switchboard duties. Additional duties include assistance with other clerical duties.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Reception
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Requirements
Knowledge, Skills & Abilities:
Education and/or Experience: High school diploma or general education degree (GED); and one to two years related experience and/or training.
Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports, procedures and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.
Mathematical Skills: Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals Ability to compute rate and percent.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth
SUMMARY: Reception is responsible for maintaining a professional front desk environment and providing excellent customer service. The incumbent is directly responsible for all front desk operations including reception and performing switchboard duties. Additional duties include assistance with other clerical duties.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Reception
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
- Maintains a high level of customer service in all aspects of the position
- Maintains a highly professional Front Desk image
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
- Retrieves messages every morning from voice mail and forwards to appropriate personnel
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
- Answers questions about BRMS and provides callers with address, directions, and other information
- Receives deliveries and routes accordingly
- Maintains incoming and outgoing mail - retrieves, logs, and routes incoming mail to the appropriate departments
- Other duties as assigned.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Requirements
Knowledge, Skills & Abilities:
- Excellent customer service skills, both in person and over the phone
- Must be dependable and maintain excellent attendance
- Ability to maintain confidentiality
- Strong computer skills, including Word, Excel, and Outlook
- Ability to use computer-based phone systems
- Ability to work independently with little or no supervision
- Ability to grow with changing demands of the position and the company
Education and/or Experience: High school diploma or general education degree (GED); and one to two years related experience and/or training.
Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports, procedures and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.
Mathematical Skills: Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals Ability to compute rate and percent.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth
