What are the responsibilities and job description for the Sr. Manager position at Broadridge Financial Solutions?
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, this role may be for you.
Sr. Manager - Business Process
This is an individual contributor role responsible for overseeing and enhancing business processes to improve efficiency, quality, and productivity.
Key Responsibilities:
- Process Improvement: Identify and analyze current business processes to find areas for improvement. Design and implement process enhancements for efficiency, quality, and productivity.
- Project Management: Lead and manage process improvement projects from inception to completion. Coordinate with cross-functional teams to ensure project timelines and objectives are met.
- Data Analysis: Conduct quantitative and qualitative analysis to evaluate process performance. Utilize data-driven insights to make informed recommendations for process improvement.
- Change Management: Develop and execute change management plans to ensure successful process adoption. Train and support staff on new processes and systems.
- Stakeholder Engagement: Build and maintain positive relationships with stakeholders across all levels of the organization. Collaborate with senior leadership to align process improvement initiatives with strategic goals.
- Technology Integration: Assess and integrate technology solutions that support business process improvement. Work with IT to ensure that process automation and digital transformation initiatives are successfully implemented.
Qualifications:
- Bachelor's degree in Business Administration, Management, Engineering, or a related field; MBA preferred.
- Minimum of 5-10 years of experience in business process management, operations, or related roles.
- Proven experience in leading process improvement projects and managing cross-functional teams.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent project management skills, including the ability to prioritize tasks and manage time effectively.
- Proficiency in process mapping and analysis tools (e.g., Visio, Six Sigma).
- Knowledge of ERP systems and other business software applications.
- Exceptional communication and interpersonal skills.
- Certification in Six Sigma, Lean, or PMP is a plus.
