What are the responsibilities and job description for the Veterinary Client Service Representative position at Broadview Animal Hospital?
A veterinary call center representative is an essential part of Broadview Animal Hospital of Rochester’s team. We pride ourselves in providing Quality Care with Compassion. Our call center representatives do not have any interaction with clients (face-to-face) or patients. However, our call center team sets clear expectations about our hospital through client education via phone, email, and text. Creating a positive experience and communicating with clients, doctors, and the hospital support team is extremely important to our success.
Broadview Animal Hospital of Dover, Milton, and Rochester are AAHA accredited, and privately owned and operated by compassionate family-minded doctors. We provide full-service small animal general medicine, surgery, orthopedic, theriogenology for canines, behavioral, and urgent care services. We are located between the beautiful White Mountains and scenic coastline of New Hampshire. For the last 40 years, Broadview Animal Hospital has provided Quality Care with Compassion to our community’s pet owners.
Broadview Animal Hospital’s core values and what is expected of you
- Honesty and Respect
- Compassion
- Empowered Team
- Positive Attitude
- Client Education
- Thirst for Knowledge
Top 10 Responsibilities of a Broadview Animal Hospital Call Center Representative
- Answer calls with a smile and provide excellent customer service
- Educate and set clear expectations for clients with Broadview Animal Hospital’s policies and procedures
- Schedule appointments
- Process payments
- Communicate with doctors to get answers to pet parent’s questions or concerns
- Approve online prescriptions
- Manage emails and texts with attention to detail
- Communicate with insurance companies
- Maintain medical history for each patient, including properly documenting previous medical history
- Exercise emotional elasticity to ensure our clients receive personalized care
Qualifications to be considered for a Call Center Representative
- 2 years of customer service experience within a call center or medical receptionist
- 2 years of medical experience such as an animal hospital, an animal shelter, an animal daycare facility
- All candidates must have a high school diploma or a GED
Benefits for a Full-Time Call Center Representative
- Full-Time (38-40 hours/week) with flexibility to fit your family’s needs
- Shift differential for weekend hours
- CE allowance
- Dental, medical, and vision insurance
- Paid time off and a generous employee discount
- Paid sick time and paid holidays
Call center representatives are what connect us to the community. This role is imperative to help provide the best medicine to all our patients. We look forward to getting to know you.
Job Type: Full-time
Expected hours: 38 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Work Location: In person
