People Operations Specialist

About Broadvoice:

At Broadvoice, we connect people through innovative communication technology. As a growing technology company, we are committed to fostering a collaborative and inclusive workplace. Our HR team plays a pivotal role in shaping our culture and ensuring our employees thrive. Join us as we build an amazing team and create outstanding employee experiences.

Position Summary:

We are seeking a passionate and detail-oriented People Operations Specialist to join our HR team in Los Angeles. This role will focus on supporting HR operations, ensuring compliance with U.S. labor laws, and maintaining a positive employee experience. Additionally, this position will include office management responsibilities to ensure our Los Angeles office runs smoothly and efficiently. This is a hybrid role, requiring two days in our Los Angeles office and three days remote work.

Key Responsibilities:

HR Operations:

• Maintain accurate employee records in HR systems and ensure compliance with all U.S. labor laws and company policies.
• Assist with onboarding and offboarding processes to provide a seamless experience for employees.
• Support payroll processing and benefits administration in collaboration with external vendors.
• Respond to employee inquiries, offering timely and accurate support on HR policies, benefits, and processes.

Compliance and Reporting:

• Ensure compliance with federal, state, and local labor laws across the U.S.
• Maintain and report on HR metrics to support data-driven decision-making.
• Stay up to date on U.S. labor law updates and advise the HR team on necessary adjustments to policies and practices.

Employee Engagement and Relations:

• Assist in planning and executing employee engagement initiatives, events, and programs.
• Act as a trusted resource for employees, addressing workplace concerns or escalating them as necessary.

Office Management:

• Oversee daily office operations to maintain a safe, organized, and welcoming workspace.
• Manage office supplies and vendor relationships, ensuring timely orders and deliveries.
• Coordinate with building management for maintenance, repairs, and other facility-related needs.
• Serve as the point of contact for in-office employee needs and inquiries.
• Plan and manage logistics for in-office meetings, events, and activities.

Policy Implementation:

• Assist in updating and communicating HR policies and procedures.
• Support the roll-out of training sessions and workshops for employees and managers.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2 years of experience in a human resources or related role.
• Strong knowledge of HR processes, compliance, and U.S. labor laws.
• Experience in office management or administrative coordination is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in Microsoft Office Suite and HRIS systems (experience with Greenhouse or similar platforms is a plus).

Preferred Qualifications:

• Experience in a hybrid or remote work environment.
• SHRM-CP or PHR certification.

What We Offer:

• Competitive salary and benefits package.
• Flexible hybrid work environment (2 days in office).
• Opportunities for professional development and growth.
• A supportive and collaborative team culture.