People Operations Specialist

Who we are:

At City Storage Systems // CloudKitchens, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality and convenient for everyone. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

Our People Operations team is dedicated to ensuring seamless HR processes, operational excellence, and data integrity while continuously improving and scaling our systems. We partner closely with stakeholders across the organization to drive efficiency, compliance, and satisfaction across the full employee lifecycle.

What you’ll do:

• Manage and maintain HR systems ensuring accuracy, efficiency, and optimization of current processes as well as leading Workday testing and configuration projects, ensuring seamless updates and strong data integrity.
• Drive operational excellence by supporting training initiatives, updating knowledge bases internal articles, and leading enablement sessions with various teams to ensure clarity, consistency, and alignment across teams.
• Oversee and lead various people initiatives from conception to implementation (e.g. background check policy implementation, position management updates, JIRA enhancements with our shared services team)
• Lead change management efforts related to system rollouts and process changes, ensuring smooth adoption and minimal disruption through: developing training materials and process documentation to support People Operations and other teams; conducting enablement sessions to ensure teams are equipped to use new systems and processes effectively.
• Identify opportunities for process automation and optimization across HR systems and processes and develop data-driven recommendations to improve people processes and system efficiencies.
• Ensure compliance with data security, privacy, and governance policies.
  
  

What we’re looking for:

• 3-5 years of experience in People Operations or a related field.
• Workday experience highly preferred.
• A strategic problem solver with strong analytical skills and a solutions-driven mindset.
• Experience leading process improvement projects and managing multiple priorities in a fast-paced environment.
• Excellent communication skills, with the ability to collaborate across functions and provide clear, actionable guidance.
  
  

Why join us

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
  
  

What Else You Need To Know

This role is based in our Los Angeles office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week.