What are the responsibilities and job description for the Bank Operator position at Broadway Bank?
Work Days: Monday - Friday| Hours of Operation: 9:00am - 6:00pm
Why Broadway Bank:
We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.
Purpose of the Position:
This position handles in-coming operator calls to Broadway Bank main line, directs calls to various areas in the bank, and performs other duties for the Customer Service Center.
Key Accountabilities:
- Receives all in-coming bank calls for the bank and distributes accordingly.
- Remains alert to security situations and communicates with police officers when needed by bank personnel.
- Updates branch employee lists and phone extensions for the department.
- Train new personnel for Operator back-up support.
- Assists Manager, Supervisor, and staff with various tasks, projects, typing etc.
- Additional duties may include orders and maintains department and break room supplies, receives delivery of supplies and verifies billing invoices.
- Bilingual in English and Spanish.*
- Performs other duties as assigned
Competencies and Skills:
- Keyboard 35 wpm accurately and computer proficiency
- Preferred: Platform Software, Microsoft Office Suite ACD Applications, and 10 key
Work Experience Requirements:
- Required:
- 6 months of operator experience
- 6 months customer contact
- Preferred:
- 1 year of Operator experience
- 1 year customer contact
Education Requirements:
- High School diplomas or equivalent
Other Requirements:
- Able to lift 10 to 20 lbs
We're a culture that offers resources to benefit your overall health and well-being:
- Employee Impact Groups
- Career Development and Mentorship Programs
- Generous paid time off, minimum 4 weeks
- Employee recognition, awards, and events
- Free vision insurance
- Retirement matching
- Tuition reimbursement
This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Broadway Bank is proud to be an Equal Opportunity and Affirmative Action Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data or other legally protected status.
Member FDIC
Broadway Bank is proud to be an Equal Opportunity and Affirmative Action Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic data or other legally protected status.
Member FDIC
