Parts Sales Representative – Inside

Broadway Brake Corp. is currently seeking a Parts Sales Representative - Inside. This position is responsible for medium to heavy duty truck and trailer parts sales to assist customers in finding the right parts both in person and over the telephone.

Broadway Brake Corp. is a family business that has been in existence for over 85 years and is located in Somerville, MA. We have an immediate need for a Parts Sales Representative - Inside who is enthusiastic, energetic, reliable, and is a good communicator. Familiarity with heavy duty truck and trailer parts is desired.

Job Overview

Work with customers, mechanics, and peers to find truck and trailer parts and accessories. Order parts for stock, customers, repairs and upgrades for trucks and trailers as needed. Assist in stocking shelves, and organizing the showroom floor as necessary.

Essential Responsibilities:

• Maintain customer goodwill by greeting and acknowledgment of all customers he/she comes in contact with, offering to assist.
• Answer the telephone with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and or meet the customer’s needs.
• When working the parts counter follow prescribed cash, credit, and check processing procedures of Broadway Brake Corp.
• Process cores and warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Should be knowledgeable in product merchandising.
• Provide service technicians with parts as required.
• Maintains the parts counter area and displays to meet or exceed Broadway Brake standards.
• Performs other tasks as required by Parts Manger.

Requirements

Competencies:

• Analytical - Uses intuition and experience to complement data
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technical Skills – provide parts and or mechanical skills when working with peers and customers.
• Problem Solving - Develops alternative solutions; Uses reason even when dealing with emotional topics.

Qualifications:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Excellent salesmanship and communication skills.
• Strong work ethic and commitment to do whatever it takes to get the job done.
• Understands the principles of marketing, customer service and administration.
• Sufficient manual dexterity to operate standard departmental equipment.
• Ability to operate motor vehicles.
• Sufficient manual dexterity to operate standard departmental equipment for example, operate a PC, pallet jack, dolly, fork lift, etc.
• Ability to climb ladders, stairs, stand for long durations, and walk for long distances.
• Ability to lift 100 lbs.

· Must have your own transportation to get to and from work

· Must be able to work some overtime

High School Diploma

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Language:

• English (Required)

Ability to Relocate:

• Somerville, MA 02145: Relocate before starting work (Preferred)

Work Location: In person

Salary : $60,000 - $90,000