What are the responsibilities and job description for the Customer Service Specialist position at Broadway Chrysler Dodge Jeep Ram?
Broadway Chrsyler Dodge Jeep Ram is looking for a premier customer service specialist to join our current automotive team. The individual in this role would act as the point of contact for our automotive customers, from initial greet, to service explanation. The ideal candidate will possess excellent communication skills, detail-oriented, and organize. Must have a passion for caring for quality customer care!!!! Must have excellent communication and customer service skills!
Broadway Chrysler is a full service repair facility plus Express Lane. We are locally owned and managed and care about our employees and our customers!
All levels of experience are welcome to apply, although we prefer a minimum of 2 years automotive experience in a full service shop.
We offer a very competitive pay to start with commission earning opportunity!
This is a full time position with a minimum of 40 hours per week, with a potential for overtime.
Monday-Friday Hours and Every Other Weekend
Job Responsibilities:
-Greet customers upon arrival to shop
-Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
-Consult with mechanics regarding appropriate service options
-Develop as many solution methods as possible, attempting to keep costs low
-Explain all service options to customers including time and cost estimates
-Provide in-depth information on original equipment manufacturer (OEM) part options
-Advise customers on warranty protections and other potential cost-saving service options
-Track maintenance or repair status, fill out reports on labor and cost of all services
-Perform post-service inspection with customers and answer any questions they may have
-Perform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
-Manage shop workflow and schedule for mechanics and technicians
-High school diploma or equivalent required
-Driver's License Required
-2 year in the automotive industry preferred
-Excellent interpersonal communication skills
-Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
-Compassionate, patient demeanor
-Problem solving/critical thinking skills
-Extensive knowledge base of automotive industry and part
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
Shift:
- 8 hour shift
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $18