What are the responsibilities and job description for the Box Office Reservationist position at Broadway Palm Dinner Theatre?
Company Overview
Broadway Palm Dinner Theatre is Southwest Florida's premier destination for an unforgettable dining and entertainment experience. Our commitment to excellence in theater and hospitality ensures that every guest enjoys a memorable evening filled with great food and exceptional performances.
Summary
As a Reservationist at Broadway Palm Dinner Theatre, you will be the first point of contact for our guests, responsible for managing reservations and providing outstanding customer service. This role is essential in creating a welcoming atmosphere that aligns with our mission of delivering exceptional dining and theatrical experiences.
Responsibilities
- Manage incoming reservation requests via phone, email, and in-person.
- Provide detailed information about shows, menu options, and special events to guests.
- Assist guests with any inquiries or concerns regarding their reservations.
- Ensure accurate data entry into the reservation system to maintain up-to-date records.
- Collaborate with the front-of-house team to ensure smooth guest experiences during events.
- Handle cash transactions accurately and responsibly when necessary.
- Monitor guest feedback to enhance service quality and address any issues promptly.
Qualifications
- Proven experience in guest services or customer service roles, preferably within the hospitality or theater industry.
- Strong communication skills to interact effectively with guests and team members.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Familiarity with reservation systems or similar software is a plus.
- Experience in conflict management to handle guest concerns gracefully.
- A passion for theater and hospitality that reflects our commitment to excellence.
If you are enthusiastic about providing exceptional service in a vibrant theater environment, we invite you to apply today and join our talented team at Broadway Palm Dinner Theatre!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Fort Myers, FL 33907 (Required)
Ability to Relocate:
- Fort Myers, FL 33907: Relocate before starting work (Preferred)
Work Location: In person