What are the responsibilities and job description for the Guest Services Coordinator position at Broadway Plaza?
Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.
The Guest Services Coordinator is responsible for preparing daily arrivals, assisting with check-ins and check-outs, and handling guest issues to ensure satisfaction. You will manage guest communications, including calls, emails, and voicemails. Additionally, you will perform tours for potential guests, follow up on maintenance requests, and assist with rent collection.
Essential duties
- Prepare arrivals for the day: Contract (as needed), detail sheet and keys with Wi-Fi information.
- Prepare and send a summary sheet for the day.
- Assist with check ins and check outs.
- Handle guest issues and follow up to ensure guest satisfaction.
- Answer guest calls and respond to guest emails and voice mails within departmental response time policy.
- Complete all daily tasks and follow ups as assigned by management.
- Confirm guest departure or extensions for the following day.
- Report and follow up on all guest maintenance requests.
- Perform tours for all potential guests.
- Follow up with guests to update credit card information as needed.
- Assist with rent collection by the end of each month
- Maintain organized clean work environment.
- Attend and participate in scheduled meetings.
- Assist with additional overflow duties or projects.
- Respond to all emails and/or calls received once the business office is closed for the day when on call.
- Report to Assistant General Manager when supplies need to be ordered.
Qualifications
- Knowledge of Microsoft Office
- OPERA knowledge preferred but not required
Education & Experience
- Customer service experience
- Hospitality experience preferred
- High School diploma
Supervisory Responsibilities
- This position does not include any supervisory responsibilities.
- May provide cross-training to staff.
Work Environment
Work environment may change from day-to-day, depending on scheduled jobs.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, talk, and hear. The employee is frequently required to use their hands. The employee must have the ability to dial, answer, and talk on a telephone. The employee is required to walk, stand, sit, bend, kneel and reach with hands and arms. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. The employee must have the ability to lift up to 50 pounds and drive.
Work Authorization
The employee must be legally authorized to work in the United States.
Benefits
- Competitive Pay
- Medical, Dental, and Vision Insurance
- 401k and Employer Match
- Paid Holidays and Vacation Time
- Quarterly and Annual Success Share Bonus
- Paid Volunteer and Charitable Match Program
- Tuition Reimbursement Program
- Learning & Development Opportunities
- Employee Referral Program
- Employee Assistance Program
Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all of our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. Reside is a drug-free workplace.
Salary : $18 - $22
