Program Manager - Worcester/Berlin

General overview: Work in a home environment, helping individuals develop connections and meaningful relationships in their community. Support individuals with developing new skills so they can be independent, happy, and successful.  

General Statement of Duties: Oversee all aspects of the program including coordination of care and support as well as program operations and supervision. Perform duties with a team approach; work in collaboration with Nurse Manager, staff, nurses and upper management, as applicable.   

Responsibilities   

Direct Care & Coordination of Services:  

1. Ensure the quality of support for adults with disabilities and/or brain injuries living in supervised residential settings with an emphasis on safety and well-being, provided in a manner that promotes growth, independence and dignity while supporting people to live a meaningful life in community, with opportunities for social engagement and skill building.
2. Maintain ongoing professional communication with supervisor, coworkers, BAMSI departments, and all stakeholders. 
3. Support individuals served in the development of their person-centered Individual Support Plans (ISP) and implement plans. Monitor progress and ensure support to individuals served with achieving the goals and objectives outlined in service/support plans.
4. Ensure that Positive Behavior Supports (PBS) practices are applied within program, to create a thoughtful and supportive environment by ensuring activities, plans, and routines reflect the preferences, needs, and goals of individuals.
5. Organize activities and opportunities for meaningful engagement in the community, foster increased independence social networks, promoting physical health and wellness routines. 
6. Follow the Department of Public Health’s (DPH) Medication Administration Program (MAP) policies, which include, but are not limited to training requirements, medication administration, medication security, and corresponding documentation including use in BAMSI’s Electronic Health Care Record.
7. Assist individuals as needed and required with personal care tasks, which include, but are not limited to toileting, showering/bathing, grooming, personal hygiene, assisting with mobility, repositioning, dressing, and range of motion exercises.
8. Support individuals as needed and required in the completion of Activities of Daily Living (ADL) tasks, which include but are not limited to: cooking, cleaning, general maintenance, shopping and money management.
9. Ensure program coverage in accordance with funding source standards.  

Staff Management & Development:   

1. Interview and hire prospective employees in conjunction with persons served and complete required hiring documentation. 
2. Provide ongoing supervision, staff meetings, training and professional development of staff. 
3. Attend BAMSI Leadership Meetings and Management Trainings with dissemination of acquired learning and materials at the program level.  

Quality Management:   

1. Promptly identify program areas of need and address them by working closely with the Facility Department, including by not limited to home and vehicle preventative and emergency maintenance.
2. Follow funder and agency protocol for reporting significant incidents and alleged abuse and/or neglect, Individual Support Plans (ISP), and Incident Reports. 
3. Ensure appropriate use of program petty cash, gas cards, credit cards and funds belonging to individuals served; follow auditing protocols.
4. Ensure highest quality of safety standards and that infection control protocols are followed.  

Other:   

1. Complete all required trainings and certifications. 
2. Provide 24 hour on-call, on a rotating basis, to ensure program oversight and access to resources. 
3. Provide emergency coverage during crisis to assure individuals served needs are met and optimal service delivery is maintained.  

Qualifications:  

• HS diploma (or GED) required, in addition to:
  • 1 year of experience in related field, and 1 year of experience in a supervisory role; or 
  • 2 years of experience in a related field
• Must possess a valid driver’s license in state of residence. 
• Basic computer literacy, including the ability to record data, use electronic time and attendance software and receive and send electronic mail. 
• Effective critical thinking and communication skills. 

BAMSI is a 501(c) 3 nonprofit organization founded in Brockton, Massachusetts, with a vision of driving change and creating equal opportunities for individuals with developmental disabilities and mental and behavioral health challenges. It was formed for the development, coordination, and delivery of integrated human service programs, with a mission “to empower people and enrich their lives, through compassionate support and diverse services, one individual, one family a time.” BAMSI employees up to 2,000 people and operates adult, child, and family services, assisting approximately 30,000 individuals each year in Worcester, Middlesex, Norfolk, Bristol, and Plymouth Counties. 

We strive to offer valuable benefits that promote a healthy work/life balance and add value to our employees’ lives. Our comprehensive benefits include:

• Generous Time Off Package
  • up to 4 weeks combined vacation, personal and cultural holiday
  • 12 paid holidays
  • up to 2 weeks Sick Time
• Highly Specialized Paid Trainings including opportunity to earn CEUs
• Health and Dental Insurance
• Life, Short Term and Long Term Disability Insurance
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities

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