Spa Front Desk Lead

Description

Our Culture, Our Brand, Our Sound! Join Broken Sound Club.

We are now Hiring a Spa and Salon Lead!

Compensation: Full-time Hourly, Depending upon experience

Schedule: The schedule will fluctuate, weekends and holidays are necessary

Location: Broken Sound Club - 2401 Willow Springs Dr, Boca Raton, Florida 33496

Position Summary:

Performs Front Desk duties to ensure the efficient operation and delivery of exceptional member service at Broken Sound Club.  Act as the shift Lead while working at the desk in the Salon and Spa.

• Trainer for all new hire spa and salon staff. Ensure that all newly hired staff are trained in standard operating procedures, Spa Booker, and Club Essential system.
• Responsible for communication with Associate regarding marketing promotions, treatment protocol changes and additions, retail information, software operation and member happenings.
• Coach Associates when there is a new protocol, procedure, when mistakes are made, when they have done well by providing timely, candid feedback in the moment. Face to Face communication is preferred, however, email can be used when it is not possible. If email is used, must follow up to ensure it has been received and acknowledged.
• Work closely with the Management team to identify challenges and opportunities for training and if there is need for discipline.
• Set goals for retail sales, booking, positive member experiences, etc. Reward team for participation and a job well done when applicable.
• Assist the Spa Manager with retail training on current products and when new lines are introduced.
• Create and issue training when there are new treatments and products and oversee secret shopper experiences.
• Create and maintain SOP manuals for front desk operations and assist with updating Service Provider SOP’s.
• Make recommendation to management regarding Associate meeting topics and assist with execution of staff meeting/trainings
• Create a monthly Spa/Salon newsletter
• Act as Manager on Duty in the absence of Spa Manager and Assistant Spa Manager
• Assist the Spa Manager with accuracy of chits, charges, promos, no show and late cancel charges, to ensure an accurate complete payroll.
• Oversee the Standing appointments, ensuring that bookings are scheduled correctly and efficiently.

Qualifications

Education & Work Experience:

• High School Diploma or G.E.D preferred
• CPR preferred.
• Excellent communication skills
• Excellent customer service skills
• Good problem-solving skills

Benefits you’ll Enjoy:

Full-time

• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Accident, Critical illness & Hospital coverage
• Company Paid Short Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match up
• Educational Assistance Program
• Complementary Shift Meals
• Vacation Time
• Paid Sick/Personal Time Off
• Holiday Pay
• Travel insurance
• Associate Discounts
• Associate Assistance Program (Counseling, legal help, and more..)
• Recognition Programs
• Internal Growth
• Great environment!

Our Standard Operating Procedures:

• Respect, caring, and support for members and Associates.
• Hold each other accountable for our actions.
• Integrity, Transparency, and commitment.
• Embrace and adapt to changes that enhance our organization.

Our Team Goal:

To establish interactive communications as the cornerstone of our team’s operations, where every associate feels empowered to express ideas, share feedback, and actively engage in discussions.

Through open dialogue, active listening, and transparent exchanges, we foster a dynamic environment that cultivates collaboration, builds trust, and drives innovation.

Our Mission is to harness the power of interactive communication to propel us towards our objectives, strengthens relationships, and achieve collective success.

Join Broken Sound Club:

Ready to join the family? Apply today and join Our Culture, Our Brand, and Our Sound!

Drug-Free workplace