Spa Front Desk

Description

Position Summary:

Performs Front Desk duties to ensure the efficient operation and delivery of exceptional member service at Broken Sound Club. The Front Desk Coordinator is instrumental in impressing the company standards for professionalism and service quality. The Front Desk Coordinator operates as the scheduling and information hub to members for Spa and Salon services and activities.

Essential Responsibilities:

· Adhere to all requirements set forth in the Broken Sound Club Employee Policy and Procedures.

· Serve as first point of contact to greet members, respond to inquiries, schedule members for services (both in person and/or over the phone) and perform related tasks ensuring high level of customer service and process efficiency.

· Acknowledge the confidential nature of the professional relationship with a member and respect each member’s right to privacy.

· Promote services and activities responding to member inquiries and/or directs to appropriate sources for information.

· Accurately schedules reservations utilizing Spa and Salon Scheduling software.

· Perform general receptionist duties including answering incoming calls, responding to inquiries, taking messages or forwarding calls in a professional and courteous manner.

· Assist in coordination of efforts between all Front Desk Associates and other departments within Broken Sound Club.

· Responsible for point-of-sale transactions (i.e. member check out, gift certificate, retail sales, etc)

· Maintain thorough knowledge of all operations and services as well as current programming and activities and retail offerings.

· Monitor front desk/workstations and surrounding areas for cleanliness.

· Responsible for re-displaying and re-stocking all retail items and maintaining cleanliness of retail space.

· Responsible for product knowledge and retail sales.

· Follow all opening and closing guidelines and checklists.

· Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to members and fellow employees.

Knowledge and Skill Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.

· Excellent computer skills required

Education & Work Experience Requirements:

· H.S. Diploma or G.E.D.

· Retail experience preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk, use hands to handle or feel objects, tools or controls, talk or hear. The employee is occasionally required to sit. Ability to stand up extended periods of time up to 8 hours.

The employee must occasionally lift and /or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Education & Work Experience Requirements:

· GED or High School diploma preferred

Compensation:

•  Part-time and full-time Availability
•  Salary is commensurate with experience.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to

perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Qualifications