What are the responsibilities and job description for the Gift Shop Associate position at Bronco Billy's Casino?
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Provides a warm welcome to internal and external guests as they enter the Gift Shop.
- Answers all guest questions and proactively suggest items for purchase based on the customers needs.
- Efficiently check guests out, including ringing up their purchases, engaging in conversation, collecting payment, and neatly wrapping the items purchased.
- Handle large amounts of currency accurately and efficiently.
- Assist guests with any concerns or questions they may have. Maintain an accurate record of such comments or concerns.
- Complete and process all paperwork accurately and in a neat manner.
- Answer the phone within three rings, conveying a smile and warm greeting.
- Performs all duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
- Attendance: reports to work as scheduled, on time, and ready to work.
- Performs other duties, including special projects, as needed and directed.
QUALIFICATION REQUIREMENTS: Requires excellent customer service and communication skills. Demonstrated experience organizing, working under pressure, and prioritizing work.
EDUCATION AND/OR EXPERIENCE: Graduation from high school or the equivalent in education or experience. Prefer demonstrated experience working customer service or the retail industry.
LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.
REASONING ABILITY: Decisions are limited to within the scope of essential duties.
CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License.
OTHER SKILLS/ABILITIES: Strong sense of ethics, be a good problem solver, exercise good judgment, and maintain a professional demeanor.
PHYSICAL DEMANDS: Essential duties involve performing physical exertion, including frequent brisk walking, climbing stairs, bending, stretching, reaching, pushing, kneeling, squatting, crouching, stooping, and standing for an entire work shift with standard breaks. Essential duties require lifting up to 35 pounds to stack, store, or move merchandise. Essential duties involve a flexible work week with additional hours occasionally required.
BENEFITS AND COMPENSATION
$17.00 hour based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership tuition reimbursement, fabulous resort perks, and more.
Salary : $17
