What are the responsibilities and job description for the Gift Shop Associate position at Royal Gorge Route Railroad?
Gift Shop Associate Job Description
Reports To: Retail Manager
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 8/17/24
Compensation: $15.00 per hour
Summary: Provide outstanding retail customer service to guests by asking questions, listening to their requests, and determining their needs to help them make their purchasing decision. Ensure guests feel welcome and valued at all times.
Essential Functions
Customer Service
· Greet guests to create and maintain a welcoming environment and address their needs, questions, and concerns
- Learn and continually update knowledge of the train experience, including information about the surrounding area attractions and visitor services to provide information and answer a wide variety of guest questions
Transactions
- Be accountable for accurate financial transactions and reconciliation, including recording the beginning and end of the day cash drawers; completing sales transactions, counting money; separating charge slips, coupons; balancing cash drawers; bank deposits; writing reports, etc.
Organization
- Be responsible for the appearance of the Dept interior and exterior; keep facilities tidy, clean, and inviting to reflect a high level of quality we expect to offer our guests
- Tasks performed to ensure the quality appearance include checking and cleaning bathrooms, sweeping floors, emptying trash, window interior and exterior cleaning, dusting and tidying merchandise shelves, and similar duties
- Keep gift shop and back storage areas clean, organized, and stocked
- Perform other duties assigned by management
Education/Minimum Requirements
- High school diploma or actively pursuing an education
- Retail sales experience preferred but not required
Skills/Aptitudes
- Effective and strong communication skills
- Knowledge and experience with computer applications
- Strong customer service orientation
- Attention to detail with the ability to multi-task, working efficiently with little supervision
- Ability to work well within a team environment
Working Conditions/Essential Job Functions
- Energetic and Friendly – High energy workplace, positive attitude with customers and colleagues
- Flexible – Variable work environment; work is conducted during high and low customer traffic; continually changing schedule due to tourist traffic including long days, weekends, and holidays
- Physical – Must be able to lift up 20 lbs, bend, climb a step stool, and stand for extended periods and quickly change skillset to stocking and cleaning when customer traffic is slow
Salary : $15
