Gift Shop Associate

Gift Shop Associate Job Description

Reports To:                  Retail Manager          

FLSA Status:                 Hourly, non-exempt

Prepared By:               HR Director    

Prepared Date:            8/17/24

Compensation:            $15.00 per hour

Summary: Provide outstanding retail customer service to guests by asking questions, listening to their requests, and determining their needs to help them make their purchasing decision.  Ensure guests feel welcome and valued at all times.

Essential Functions

Customer Service

·         Greet guests to create and maintain a welcoming environment and address their needs, questions, and concerns

• Learn and continually update knowledge of the train experience, including information about the surrounding area attractions and visitor services to provide information and answer a wide variety of guest questions

Transactions

• Be accountable for accurate financial transactions and reconciliation, including recording the beginning and end of the day cash drawers; completing sales transactions, counting money; separating charge slips, coupons; balancing cash drawers; bank deposits; writing reports, etc.

Organization

• Be responsible for the appearance of the Dept interior and exterior; keep facilities tidy, clean, and inviting to reflect a high level of quality we expect to offer our guests
• Tasks performed to ensure the quality appearance include checking and cleaning bathrooms, sweeping floors, emptying trash, window interior and exterior cleaning, dusting and tidying merchandise shelves, and similar duties
• Keep gift shop and back storage areas clean, organized, and stocked

• Perform other duties assigned by management

Education/Minimum Requirements

• High school diploma or actively pursuing an education
• Retail sales experience preferred but not required

Skills/Aptitudes

• Effective and strong communication skills
• Knowledge and experience with computer applications
• Strong customer service orientation
• Attention to detail with the ability to multi-task, working efficiently with little supervision
• Ability to work well within a team environment

Working Conditions/Essential Job Functions

• Energetic and Friendly – High energy workplace, positive attitude with customers and colleagues
• Flexible – Variable work environment; work is conducted during high and low customer traffic; continually changing schedule due to tourist traffic including long days, weekends, and holidays
• Physical – Must be able to lift up 20 lbs, bend, climb a step stool, and stand for extended periods and quickly change skillset to stocking and cleaning when customer traffic is slow

• Existing tattoos are to be covered so they are not visible while on duty.

  ·         Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:

  o   Rings may be worn on no more than two (2) fingers per hand.  

  o   Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length.

  ·         Nose rings, tongue rings, gauges, cartilage piercing or other visible forms of body modification are prohibited.

  ·         Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.

   

  We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. We do not provide additional “smoke breaks” for any staff member beyond what is legally required.  In addition, any staff member that smokes on a designated break, must not have any scents of smoke on clothing, hair and/or breath. Any staff member scene smoking or vaping on company owned property or the train will be subject to immediate termination.

   

  Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive. 

Salary : $15