Facilities Operation Manager

Description

 Facilities Operations Manager

Reports To: Director of Finance & Operations

Job Overview: The Facilities Operation Manager(FOM) is a key leadership representative of the Bronx Children’s Museum (BxCM) and oversees all aspects of the facility including surrounding ground as required.  The Facilities Operations Manager ensures smooth daily operations of the Museum and maintains the building’s integrity and functioning so that the facility meets the standards necessary to ensure the safety of the staff, public, and the preservation of the Museum’s exhibits and facility. The Facilities Operations Manager is also responsible for maintenance and security of BxCMs facility and grounds and is responsible for supervising the operations facility team and overseeing the work of any contracted cleaning companies, security services, and all external engineers, contractors and vendors.  The FOM is also the liaison with building engineers and building landlords and outside contractors and vendors to execute preventive maintenance and on-demand work orders while meeting all safety and compliance requirements.

The Bronx Children’s Museum seeks a well-organized Facilities Operation Manager with deep knowledge of building systems and trades including HVAC, electrical, plumbing, carpentry, and maintenance.

Successful candidates will have strong technical knowledge, adept computer skills, administrative experience, and communications skills with prior supervisory and vendor management experience and the proven ability to lead and delegate projects. Bilingual candidates and residents of the Bronx are strongly encouraged to apply.

Benefits offered for the Facilities Operation Manager position at BxCM:

• Competitive salary of $65,000 to $75,000 based on experience
• Full time position 
• Eligible to participate in Health Insurance (Medical/Dental/Vision) 
• Generous Paid Time Off Policy
• Company Paid Holidays
• 403(b) Retirement Savings plan with Employer Matching after a year of employment
• Supplemental Benefit Options - Life Insurance, Short Term Disability, Long Term Disability
• Current Work Schedule: Tuesday to Saturday; occasional evenings and on-call for emergencies

Responsibilities & Duties: 

Areas of responsibility of the Facilities Operation Manager will include, but not be limited to: 

1. Facility Operations Management

2. Exhibit Operations Management

3. IT, Security, Safety & Maintenance Management 

1. Facility Operations Management

• Provide leadership and oversight of the facility team to ensure that all tasks are performed correctly, efficiently and effectively
• Mentor and develop the facility staff and establish staff scheduling to provide for adequate coverage
• Schedule work for building and equipment repairs and regular inspections
• Serve as liaison for contractors and monitor all contracted repair work
• Act as liaison with building landlord concerning routine maintenance, temperature, and humidity control
• Perform housekeeping duties, landscaping and snow removal as necessary
• Establish a maintenance schedule for regular, seasonal, and special work and monitor its fulfillment
• Source price quotes for materials, replacement parts for all facilities maintenance and repair projects
• In partnership with Director of Finance & Operations, make recommendations and execute decisions regarding building repairs and supervise all work
• Provide technical assistance to outside professionals including independent contractors, artists, visitors onsite, IT companies, film crews, security, phone companies, etc.
• Act as a liaison between departments when necessary, (.e.g arrange for large deliveries, especially artworks or exhibit materials)
• Serve as the building coordinator and primary contact for facility issues including weekend and on-call emergencies. 
• Consult with the Director of Finance & Operations and other Department Directors to determine contractor's schedule and impacts on Museum operations
• Support space rental program by providing adequate facility staffing and ensuring facility space rental requirements are met proper to event
• Oversee routine maintenance of facility, building and surrounding areas
• Oversee the safe operation of the maintenance room and exhibit installations
• Work with the Director of Finance & Operations to conduct quarterly fire drill and support all mandatory health and safety initiatives and trainings; maintain required logs
• Provide facility and logistical support to the entire organization
• Play a critical role in managing and maintaining a fully-operational, smooth-running facility with a focus on expansion
• Continually, conduct thorough analyses of current operational processes and implement improvements based on best practices to enhance operational efficiency. 
• Develop and implement the use of efficient processes across the organization to ensure that day-to-day operations are performed with the highest levels of safety, accountability, productivity, consistency, and integrity.
• Create and maintain an operations manual, develop SOPs, best practices and sound protocols in the areas of building operations, facilities management, health hazards, security, safety, fire protection plan, emergency preparedness and animal handling. 
• Ensure that operating equipment, and systems are safe, green, tested on an ongoing basis, and in compliance with all applicable regulatory and governmental codes when possible. 
• Support the organization in the operational design, adoption, and regular review/evaluation of various processes, operational systems, policies, and procedures.
• Maintains and ensures museum compliance with all relevant codes and inspections.
• Responsible for design, ongoing review, update, and testing of emergency preparedness plans.
• Responsible for maintaining and tracking equipment via inventory log
• In collaboration with the DFO, initiate, negotiate, and administer building and service contractual agreements with regard to security, maintenance, engineering, and all capital improvements. Prepares bid specifications as necessary for all such contracts and coordinates scheduling and logistics of all such work.
• Work effectively with the building owners and tenants to ensure a positive working relationship. 
• Work closely with HR to integrate staff development initiatives into operational strategies.
• Identify training needs and opportunities for professional growth within the organization.
• Cross-train all leadership staff to provide functional support during absences or to address immediate needs and foster a collaborative environment that supports the museum’s goals and objectives.
• Budget Management: Collaborate with leadership to develop and manage budgets related to operational and facility related initiatives.

2. Exhibit Operations Management 

• Oversee the operational management of BxCM’s building, exhibits and facilities to most effectively serve the changing needs of our constituency, programs and exhibits. 
• Oversee the exhibit maintenance and operations of all current exhibits and the installation of future exhibits, with ongoing troubleshooting and problem-solving as needed
• With the Visitor Service & Public Engagement Team assure that visitor spaces (exhibits and props) are well maintained, safe, and fully operational providing the most engaging and safest public engagement experience 
• Supervise the repair, customize, build minor exhibits and provide stop gap measures as needed
• Assist in installation of future exhibits, artworks and photographs (including wall preparation and building substrates as needed). 
• Keep the Director of Finance & Operations abreast of all facility emergencies, building violations and facility repair delays. 
• Manage assigned projects in accordance with bidding, budgeting, scheduling and stakeholder engagement requirements. 
• Creation and Maintenance of Inventory / Equipment logs
• Bus Management: 
  • Assist with the future procurement of the new electric bus, determine charging stations requirements and options, pricing and future location, including securing permissions and permits from NYC Parks as needed.
  • Assist with the management of all bus interior and exterior outfitting. 
  • Ensure the bus is registered annually, checked and meets all regulatory and safety requirements year-round.

3. IT, Security, Safety, and Maintenance Management: 

• Assure the highest level of safety, security, emergency preparedness and airborne infectious disease policies and manuals.
• Recruit, train and supervise Security and Maintenance staff. 
• Establish, codify, implement, document, and monitor the Museum’s safety, cleaning and emergency policies, protocols, and procedures.
• Create and implement routine maintenance schedules for vendors and institute protocols for when external parties are in the building. 
• Create a site-specific plan for future installation and operations of the building’s AV, IT, Safety and Security systems.
• Evaluate and recommend technology solutions that support both operational efficiency and requirements.
• Respond to IT issues (computers, servers, telephone, internet, AV) and supervise vendors to troubleshoot and problem-solve toward quick and efficient resolutions.
• Stay informed about regulations and industry standards, ensuring the museum’s operations and facility remains compliant with all laws and regulations. 

Requirements

Qualifications/Competencies: 

The Facilities Operations Manager must possess and maintain the following qualifications and competencies. 

• Experience/Education: Bachelor’s degree preferred. Proven experience (3 to 5 years) of facilities and operations maintenance, janitorial and mechanical experience. 
• Strategic Leadership: Demonstrate management experience (5 to 7 years) of facilities and operations and managing a team to support preferably in a cultural institution, hospital or educational setting.
• Physical Abilities: Must be comfortable moving around alot for this busy, fast paced job; ability to stand and/or patrol for long periods; able to lift 50 lbs
• Certifications/Licenses: Possess or obtain (within 30 to 90 days of employment) 
  • OSHA30 
  • Fire Safety 
  • Fitness, Standpipe and Sprinkler
  • Facility Management Professional Certification 
• Detail Oriented: Demonstrate excellence in project management with the ability to strategize, prioritize and effectively manage multiple projects, involving a high level of collaboration and teamwork, with overlapping tasks and timelines and set and achieve strategic objectives. 

? Decision Making: Demonstrate the ability to perform with discretion and integrity; analytical/critical thinking skills, creative problem solving, and ability to make and implement decisions quickly and soundly. 

? Communications: Strong interpersonal, written and verbal communication, public speaking and presentation skills. 

? Values & Culture Fit: Unwavering commitment and passion for the Bronx Children’s Museum mission and its commitment to working with a diverse group of children and families of the Bronx. Fosters a continued connection to the Bronx community. 

? Availability/Schedule: Core schedule currently is Tuesday to Saturday and will always include at least one weekend day and as needed for evening programs, museum events and other staffing needs. Ability to travel daily to the facility in the Bronx, especially in cases of emergencies. Ability to work at occasional outdoor and offsite events; ability to oversee security operations as scheduled and for special events, including during weekends, holidays and evenings. 

Salary : $65,000 - $75,000