Case Management Supervisor Req-4485

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 37 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

Supervise case work staff through weekly individual and monthly group meetings

Review case records and reports at least monthly

Direct staff interventions in difficult or crisis situations

Maintain and monitor program variance reports to ensure statistical goals are being met

Monitor program for quality assurance and contract compliance

Provide each staff member with monthly progress report and yearly performance appraisals

Assist in the development and implementation of services for clients

Maintain a case load and provide direct services to client, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up

Interview and recommend staff for hire

Submit reports to supervisor monthly, or more frequently as required

Represent the agency at meetings and events

Act as a liaison between BronxWorks and other CBO’s, the area community district, and government agencies

Perform additional duties as assigned

Program Specific Responsibilities

• Oversee case management, ensuring uniform quality of services and compliance with regulatory agencies.
• Recruit, train, supervise and motivate a team of well-informed, professional staff.
• Intervene in major crisis with clients, staff and agencies, ensuring well-being and compliance with laws and government regulations.
• Implement goals for relocating the maximum number of homeless families to appropriate permanent housing.
• Coordinate an inter-agency program of comprehensive social services, providing specialized mental health service.
• Prepare social services statistics and reports for performance analysis and program planning.
• Formulate and implement social services policies and procedures.

QUALIFICATIONS

Master’s degree in Social Work or related field or bachelors degree and three to five years experience providing case management services

LMSW is required within 6 months of hire if not obtained as of hire date.

Prior supervisory experience working in a social service agency preferred

Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment

PHYSICAL REQUIREMENTS

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.