Quality Assurance Specialist - 4498

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have over 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSABILITIES

• Design, implement and maintain a variety of audit tools, assessments, surveys, reports, key performance indicators (KPIs), data systems, and dashboards that effectively track, evaluate, monitor and communicate: program impact, performance against targets, compliance with contractual and legal obligations, risk mitigation action plans, client experiences in receiving program services, efficiency, and other relevant data points as needed.
• Ensure the accuracy of data entered into programmatic databases; create monthly program progress reports based on data and review findings with program and organizational leadership.
• Manage all data reporting and data integrity for the program.
• Provide and/or facilitate effective staff training in relevant areas (both at orientation and ongoing), such as regarding case administration procedures, applicable law and regulations, contract requirements, agency and program policies and procedures, data systems and data entry protocols, and the use of data toward programmatic improvement. Track and take appropriate steps to ensure staff compliance with agency and program training requirements.
• Regularly review program impact, performance against targets, compliance with contractual and legal obligations, risk mitigation action plans, client experiences in receiving program services, efficiency, and other relevant data points as needed. Make recommendations for improvement, project manage program development and improvement initiatives, and support as needed, such as by developing new policies, procedures, resources, or trainings.
• Coordinate and conduct internal CQI audits that are effective in helping the program to avoid or reduce findings during external audits or reviews. Support program in preparing for external audits. Provide support for funder site visits, audits, and other evaluative activities. Develop corrective action plans in response to internal and external audit findings. Guide program through next steps or corrective action.
• Assist in facilitating incident management practices. Regularly review incidents, identify patterns/trends and make recommendations for preventative or corrective actions.
• Complete annual risk assessments for each program and follow up on mitigation strategies during monthly program audits.
• Assist with programmatic duties on a limited basis, including data entry, reviewing resumes and hire packets, assisting at program events, or other tasks as relevant (note that programs that work with children will need to complete required background checks, fingerprinting, and clearances).

QUALIFICATIONS

• Bachelor’s Degree.
• A minimum of 2 years of relevant database administration, data analysis, program operation, assessment and/or program evaluation experience.
• Excellent oral and written communication, interpersonal and organizational skills.
• Strong analytical skills.
•  Experience and high level of competency in using and maintaining software-based data systems.
• Demonstrated ability to effectively manage multiple projects at once.
• Bilingual Spanish/English language fluency is preferred.
• Proficiency in Microsoft Office Suite and other standard business technology.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

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