Revenue Cycle Manager (Hybrid/Boston, MA or Buffalo, NY)

About Brook Inc

Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.

Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.

At Brook, we’re proud of our unique product offerings and are committed to driving excellence. To support our continued growth, we are seeking a highly skilled and motivated Revenue Cycle Manager who will play a pivotal role in overseeing our billing and revenue cycle management processes, ensuring optimal reimbursement, and driving operational efficiencies across our organization.

Why This Role is a Game-Changer:

• Lead the charge in improving remote care by helping providers enhance their capabilities and achieve better patient health outcomes.
• Shape the future of Brook by contributing directly to our rapid growth and driving meaningful impact as part of a startup culture.
• Amplify your professional growth with exposure to cross-functional teams, opportunities for leadership, and personal development in the healthcare tech space.
• Collaborate with a global remote team, with the flexibility of hybrid work arrangements.
• Enjoy comprehensive benefits including unlimited PTO, 100% premium coverage for healthcare insurance, and more.

Key Responsibilities:

• Oversee and manage the full revenue cycle process from superbill submission to ensuring timely and accurate claim processing with multiple insurance providers.
• Serve as a key liaison between Brook, healthcare providers, insurance companies, and patients to ensure efficient claims management and reimbursement.
• Implement strategies to proactively pursue reimbursements, reduce denials, and expedite payments
• Ensure thorough verification of patient benefits and accurately record patient responsibilities in the EMR.
• Lead the accounts receivable and billing operations, ensuring efficiency and compliance across all stages of the billing cycle.
• Foster strong communication with our partners and internal staff to maintain timely processing and ensure smooth operations.

Required Qualifications:

• Minimum 4 years of experience in medical billing and AR management within a healthcare setting, with a proven track record of successfully navigating complex billing processes and insurance interactions.
• Extensive expertise with Medent or equivalent EMR systems (strong familiarity with 3-4 other EMRs considered as a substitute for Medent).
• Advanced proficiency with Microsoft products such as Excel, PowerPoint, etc for data analysis, financial reporting, and operational improvements.
• Demonstrated excellence in communication skills (both verbal and written) for effective collaboration with internal and external stakeholders.
• Epic/Cerner Certification (highly preferred) or equivalent credentials.
• Medical Billing Certification (strongly preferred).
• Strong leadership and problem-solving skills with a keen eye for process improvement and optimization

This is a hybrid role, 3 days per week onsite in Boston, MA or Buffalo, NY and 2 days remote. Salary is based on experience and hiring location.

This role is not eligible for visa sponsorship or relocation. The candidate must live within a commuting distance from the office location.

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.