What are the responsibilities and job description for the Inside Sales - Contractor Division position at Brookdale Lumber & Hardware?
About Brookdale Lumber:
Brookdale Lumber is a small, family-owned lumberyard and hardware store specializing in contractor sales and do-it-yourself projects. We have been part of the Tacoma community since 1943 and distinguish ourselves from other building material distributors by offering unbeatable customer service, quality products and the ability to source specialty materials in a timely manner.
What:
We are seeking a knowledgeable, motivated and computer-savvy individual to provide inside sales support as part of our Contractor Sales Division here at Brookdale Lumber. Our ideal candidate will have knowledge of relevant building materials and common construction practices relating to houses and larger construction projects. They will also display outstanding customer service and possess the ability to learn new skills quickly in a dynamic work environment.
Position Duties & Responsibilities:
1. Process customer estimates, orders and special orders using our Point-of-Sale system (Epicor Eagle)
2. Order customer materials and complete associated order paperwork in a timely manner.
3. Answer and respond to customer emails and phone calls in a timely manner.
4. Assist with blueprint reading and material take-off services for customers.
5. Communicate effectively with the Contractor Sales Manager and other staff to ensure a satisfactory customer experience.
6. Think critically and communicate possible solutions for day-to-day customer service issues to Contractor Sales Manager.
7. Communicate material needs and suggestions to material buyer.
8. Assist with any special tasks handed down from upper management as needed.
Position Schedule:
Monday - Friday 7:00am – 3:30pm
Required Skills:
- Fluent in English
- General lumber and building material knowledge
- Excellent computer skills (Microsoft Office & Point-of-Sale System)
- Customer service experience
- General sales experience
- Excellent critical thinking and problem-solving abilities
- Ability to perform basic math calculations
- Ability to perform job responsibilities with a high level of accuracy and attention to detail
- Ability to work both independently and as part of a team
Preferred Skills:
- Blueprint reading and material take-off experience
- Conversational in Spanish
Compensation & Benefits:
- Offering 40hrs per week at $23 - 25/hour
- Healthcare benefits package (medical, life, dental & vision)
- Paid holidays
- Vacation
- 401k matching program
- Employee discount
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Morning shift
Ability to Commute:
- Tacoma, WA 98444 (Required)
Ability to Relocate:
- Tacoma, WA 98444: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $25