What are the responsibilities and job description for the Senior Living Sales Advisor position at Brookdale Senior Living?
Under limited supervision, receives walk-in / call-in visitors and uses software systems to identify and contact leads provided by the Business Development Coordinator and current community residents. Effectively explains and demonstrates to prospective residents and their families the benefits of residing and receiving care at the community. Communicates sales and contractual information and closes contract sales to maintain and improve occupancy levels. Solicits assistance of community staff to promote and explain community services, practices, policies, pricing and other information necessary to close the sale.Routinely reviews software databases to identify and follow-up on leads from all sources. Calls a lead and obtains additional information on personal residential and care needs. Encourages prospective residents and families to make wait list deposits. Maintains long term contact with prospects to encourage continued familiarity. Encourages and promotes visits and tours of community(s). Meets established goals regarding contacts and tours to achieve desired sales goals. Enters updated prospective resident information and status of relationship into the lead management system.Maintains positive and understanding relationships with current residents and their family. Encourages their positive promotion of community to friends, acquaintances and family. Identifies religious, civic and social groups to which current residents belong to expand referral network. Cultivate leads with current residents through positive interaction and interest in activities and concerns. Follows-up with resident referrals as identified. Explains and promotes the Resident Referral Program to current residents.Assists in identifying innovative events and methods to increase visitation of targeted groups. Assists in planning, sponsoring, organizing, and executing special events to inform and attract referrals and prospects to visit community. Presents and demonstrates the value and benefits of the community for its residents as appropriate to stimulate interest and sales.Obtains and maintains knowledge of competitors. Communicates community features to best compete with competitors strengths and weaknesses. May visit competitors communities to understand how to best refer and market services and products.Conducts personal tours of communities for prospective residents and family. Schedules meetings with staff department heads as requested or as deemed necessary to effectively convince potential residents of abilities to meet their residential and care needs. Understands needs of potential residents to highlight community features that will satisfy them.Explains fee structure in a manner that will be most meaningful and that will clearly reflect the benefits of prospective residents choices. Explains the physical and financial assessment processes to prospects and coordinates required staff interviews and credit checks.Closes contractual arrangements. Communicates availability of units and status of waiting lists. Obtains necessary personal information and prepares standard, legal documents required for signature. Communicates pricing structures and service rates. Obtains signatures, required deposits and authorizations for move-ins.Requests assistance of marketing assistant when appropriate to coordinate needs relating to logistics of new resident moves including such things as transference of keys, furniture move-in coordination, unit preparation, new resident orientation and welcoming, etc. Maintains continued contact to reflect concern and interest for their continued wellbeing and satisfaction after relocation to the community.May provide input regarding the development of promotional brochures, videos and mailings as used in networking referrals and marketing to prospective residents.Prepares written reports and communicates status of current success in a clear and concise manner.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his / her supervisor.#ZR-CTVoted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityBrookdale Meridian Lakewood sits on 10acres nestled in back a quiet residential neighborhood. Found on the grouds are two large ponds - one filled with fish for catch and release, and the other a peaceful Koi pond. Just steps away from the community great room are walking paths and ample seating for anyone to sit back and take in the beautiful mature landscaping & wildlife.When working with both families and prospective residents, you'll have many rewarding experiences by solving the need to...have better food experiences.regain strength by being physically more active.find a renewed sense of purpose.better manage the challenges of chronic disease.support family members and / or friend caregivers who are overwhelmed.end the loneliness of the senior, by offering a sense of belonging in a community of friends.Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Base pay in range will be determined by applicants skills and experience. Role is also eligible for monthly and quarterly commission opportunites.Full Time Benefits EligibilityMedical, Dental, Vision insurance401(k)Associate assistance programEmployee discountsReferral programEarly access to earned wagesOptional voluntary benefits including ID theft protection and pet insurancePaid Time OffPaid holidaysCompany provided life insuranceAdoption benefitDisability (short and long term)Flexible Spending AccountsHealth Savings AccountOptional life and dependent life insuranceOptional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal planTuition reimbursementEarly Access to Paycheck with Earned Wage Access is available for Hourly AssociatesVeterans, transitioning active duty military personnel, and military spouses are encouraged to apply.Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.The application window is anticipated to close within 30 days of the date of the posting.
