What are the responsibilities and job description for the Receptionist and Office Assistant position at Brookfield Computers?
Receptionist & Office Assistant
Job Overview
We are seeking a reliable, organized, and personable Receptionist & Office Assistant to join our team at Brookfield Computers, a computer repair and IT services business. This is an on-site position and ideal for someone who enjoys interacting with customers and is adept at handling administrative tasks.
Key Responsibilities:
Customer Service & Reception
- Greet and assist customers in person or via phone/email with inquiries about computer repair services.
- Schedule appointments, take service requests, and check in service orders.
- Provide general information about services, pricing, and repair status.
- Ensure a welcoming and professional environment for clients visiting the office
Administrative Support
- Manage incoming phone calls, emails, and online inquiries.
- Maintain customer records and manage repair orders.
- Handle daily mail, packages, and office correspondence.
- Process payments, issue receipts, and manage customer accounts using QuickBooks for invoicing and financial tracking.
- Assist with generating financial reports and maintaining accurate financial records in QuickBooks.
- Organize and maintain retail area, ensuring stock levels are sufficient.
Scheduling & Workflow Management
- Coordinate appointments and repair schedules.
- Assist in managing the workflow of incoming repairs and monitor progress to ensure timely completion.
- Follow up with customers regarding repair status and outstanding payments.
General Office Assistance
- Assist with filing, data entry, and other clerical tasks as needed.
- Ensure the office is clean, organized, and stocked with necessary supplies.
- Assist in managing inventory for parts and computer accessories.
- Support the team with various administrative tasks as needed.
Qualifications
- Previous experience in a receptionist or administrative assistant role, ideally in a customer service-oriented or technical environment.
- Strong communication skills, both written and verbal.
- Ability to multitask and manage time efficiently.
- Familiarity with office software (Microsoft Office Suite, Google Workspace, etc.)
- Experience with QuickBooks is a plus.
- Detail-oriented with excellent organizational skills.
- Friendly and professional demeanor with the ability to work well with customers and colleagues.
- Basic knowledge of computer hardware and repair services is beneficial but not required.
Work Environment & Schedule
- Full-time position with standard business hours.
Benefits
· PTO and paid holidays
Job Type: Full-time
Pay: $39,600.00 - $41,399.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- No weekends
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- New Berlin, WI 53151 (Required)
Ability to Relocate:
- New Berlin, WI 53151: Relocate before starting work (Required)
Work Location: In person
Salary : $39,600 - $41,399