Resident Relations Coordinator

Serves as a point of contact for resident interactions on site. Assists with the administrative and coordination for move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

Essential Job Functions

1. Promotes positive, proactive customer interactions to make their experience of the highest quality.

2. Solves simple to complex resident relations issues in a timely manner and ensures that all relevant information regarding resident concerns and requests are accurately recorded.

3. Assists residents with the move-in and move-out process as needed.

4. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new employees and ongoing training of property employees.

5. Performs resident retention calls according to guidelines currently in place and assists with the resident retention process which includes renewal paperwork.  

6. Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities. Participates in performance leasing consultant duties as needed (leasing, tours, etc.)

7. Process resident applications, lease documents and related paperwork as needed.

8. Performs community inspections to ensure aesthetics are maintained to company expectation and assist with intake and input of work orders.

9. ​May be required to work weekends - Saturday and Sunday.

Education

This position requires a(n) High school diploma / GED.

Work Experience

Below is the required/preferred work experience for this position:

1 - 2 Years: Customer Service - Preferred

Compensation

Commensurate with Experience

$16.63 - 23.29 hourly

Great Incentives!

• Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include: 

• Full benefits package 

• Generous paid time off 

• 401(k) with company match 

• Growth and advancement opportunities 

• Lucrative referral bonus program 

• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?! 

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace 

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