Customer Care Representative (Home Warranty)

Location

Centennial - 6465 S. Greenwood Plaza Blvd, Suite 700

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Overview

Job Description

The Customer Care Representative oversees the daily home warranty management and operations of your assigned community. Your key responsibilities include diagnosing, scheduling, and completing warranty service requests efficiently and professionally. Your aim is to ensure customer satisfaction through timely and satisfactory service delivery.

Key Deliverables

• Track and update customer service requests in mobile application
• Collaborate with construction and sales teams to foster a positive and cohesive team environment
• Schedule or perform model maintenance, as requested
• Consistently demonstrate familiarity with Brookfield’s Fit & Finish One-Year Limited Warranty while responding to customer service requests, identify items covered by Brookfield Residential limited warranty, manufacturer’s warranty, or homeowner responsibility
• Maintain contact with customers throughout warranty period to maintain a positive relationship.
• Promptly reach out to homeowners to schedule assessment appointments within one business day of receiving service requests
• Manage community survey program
• Manage, coordinate and confirm satisfactory completion of corrective repairs performed by trade contractors or others. Ensure work is completed as efficiently, promptly, neatly and as cost-efficiently as possible.
• Gain familiarity with each floor plan in the community, distinguishing between standard and optional items. Acquire comprehensive knowledge about homes, construction, and their features
• Pre-walk production homes with construction team to enforce Brookfield Residential quality standards
• Serve as subject matter expert for resources provided to homeowner regarding proper care of home
• Work closely with construction to bring satisfactory completion of items
  
  

What You Bring

• Minimum 2 years’ experience in Customer Care preferred
• Residential Construction experience preferred
• Excellent communication skills both written and spoken
• Team player with strong organizational and interpersonal skills
• Customer Service focused with negotiation and problem-solving skills
• Maintains a high energy level, positive outlook and interested in and responsive to technical and personal skills training and education
• Ability to manage multiple tasks, using good judgment and effective time management skills
• Ability to bend, stoop, lift, move and carry field materials weighing 50 pounds or less. Physical agility is required for climbing of stairs, ladders, physical inspection of attics, crawl spaces, etc.
• Must have vehicle as position requires daily travel
• Accuracy and attention to detail is a must
• Proficient in MS Office (Word, Excel) and familiar with MS Outlook (email) MS Teams is preferred
• Familiar with a mobile device such as an (iPad) preferred
  
  

What We Offer

We are proud to offer our employees what they value most:

• Competitive compensation
• Annual Base Salary Range: $60,000-$68,000
• Annual Bonus Target (Discretionary): 10%
• Excellent extended medical, dental and vision benefits beginning day 1
• 401(k) matching, vesting begins day 1
• Career development programs
• Charitable donation matching
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community
  
  

We anticipate this requisition will be open for a minimum of ten days, though it may be open for a longer period of time. We encourage your prompt application.

#BRP

Brookfield Residentiparticipates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.