What are the responsibilities and job description for the Vice President, Global Deskside and IT Service Delivery position at Brookfield?
Vice President, Global Deskside and IT Service Delivery
Location : Brookfield Place New York - 250 Vesey Street, 15th Floor
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Technology Services : Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications, and related end-user technology services across all Brookfield business groups, comprised of approximately 6,500 users.
Brookfield Culture : Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader : Entrepreneurial, Collaborative, and Disciplined.
Job Description : We are seeking a highly skilled Vice President to lead our Global Deskside Support Team and IT Service Delivery teams to ensure an exceptional end-user service. The ideal candidate will have 7-10 years of relevant experience with strong people management skills.
Attributes :
- Leadership – can lead and motivate a global team to drive consistent results and deliver an exceptional end-user experience.
- Accountability – has a sense of ownership when troubleshooting a problem or owning program delivery and will see things through to completion.
- Professionalism - maintains composure and integrity managing the teams and ensuring timely support to end users.
- Detail-Oriented – takes the time to listen and understand the issue and works with the appropriate teams to resolve.
- Innovation – uses experience to bring new ideas and improvements, the ability to question current processes and to drive efficiency.
- Broad technical skillset – must be able to discuss technology at the enterprise level, understanding how Security, Network, Desktops, Voice, etc., function and interact together.
- Managed Services – has experience managing a 3rd party service, understanding and owning the creation of RFPs and SOWs.
Responsibilities :
Lead the Global Deskside support teams, providing guidance, coaching, and mentoring to all team members.
Regularly interface with internal stakeholders to understand technology needs and gaps.
Ensure effective delivery of technology support to end users.
Technical Skills :
Experience :
Salary Range : $200,000 - $220,000
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; we do not tolerate workplace discrimination, violence, or harassment. We are proud to create a diverse environment and are proud to be an equal opportunity employer.
About Us
Brookfield Asset Management is a leading global alternative asset manager with over US$1 trillion of assets under management...
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Salary : $200,000 - $220,000
