Assistant General Manager Rock Climbing Gym

OUR STORY: Brooklyn Boulders (BKB) opened its doors in 2009, and from the beginning has always strived to create a place for connection where diverse communities of climbers, creatives, artists, and fitness enthusiasts can find their home. We believe that connection is the key to a flourishing community, and we make every effort to curate connection within our facility.

We live and breathe our CORE VALUES. They’re what makes BKB…BKB!

INSPIRE

GET WEIRD -- Be yourself. BKB is your creative playground.

CO-CREATE -- Trust your team. Results are stronger when we collaborate.

BE RELENTLESS -- Attitude is everything. Take risks. Fall hard. Get back up.

MAKE IT BEAUTIFUL -- Create something extraordinary. Be proud to share it. Never stop improving.

MAKE IT AN OPEN HOUSE PARTY -- Encourage diversity and inclusion.

WHO WE’RE LOOKING FOR:

A leader and mentor who is very hands-on by nature and relentlessly detail oriented. A problem solver. Someone who has a passion for having fun, connecting with and developing people, and is excited to grow with Brooklyn Boulders! Someone with strong management and leadership skills who wants to inspire and be relentless. Someone who can manage individuals and teams, ensure high service quality and directly support revenue and product.

It’s time to get weird with Brooklyn Boulders.

YOU WILL:

• Focus on driving revenue through the management of BKB’s service offerings & supporting national sales strategies
• Support teams in implementing national sales, operations and service initiatives via business planning processes to drive revenue and quality control at the local level
• Co-create with local teams on facility-led initiatives in alignment with quarterly goals that drive revenue, foster continued product growth, support member engagement and retention
• Manage and oversee BKB’s service offerings/products (not all may apply in your facility):
• Group Fitness & Personal Training
• Climbing programs
• Youth programs & Youth Climbing Team (BKBeasts)
• Facilitate monthly staff scheduling process to ensure maximum efficiency and productivity of all team members
• Audit programs and classes to ensure all products are meeting Product Departmental Standards.
• Work with GM to manage labor budget , including adjustments commensurate with revenue
• Support performance management of team members
• Be present during peak weekday weekend business hours, which will require intermittent 6-day weeks, as dictated by business necessity
• All other duties as required

YOU HAVE:

• Experience managing multiple departments, including the ability to demonstrate and prove success managing weekly & monthly quotas
• Demonstrated proficiency in successfully rolling out new products and services and managing change
• High level skill in people management and professional development including the ability to use a progressive discipline policy to manage performance
• Expert level skill in creating and managing profit and loss statements over multiple disciplines
• A proven track record of developing your direct reports
• A background/and or documented experience in finance or data analytics
• Clear communication skills
• Schedule availability for nights and weekends
• CPR and AED certified, or ability to get certified
• A passion for meeting and exceeding deadlines and standards for quality

NICE TO HAVE:

• A background in finance or data analytics
• Experience with Approach
• Rock climbing experience
• Business Degree

Disclaimer - This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Though our Team Members come from a wide range of experiences and are as unique as our business, we are all united under our ultimate purpose: belonging and inspiration through experiences that engage imagination, passion, and physical potential. We’re excited to have you be a part of our team of co-creative, hardworking, and driven individuals; welcome to Brooklyn Boulders!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Gym membership

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Long Island City, NY 11101 (Required)

Work Location: In person

Salary : $55,000 - $65,000