What are the responsibilities and job description for the Reservation Agent position at Brooks and Shorey Resorts?
Job Summary:
We seek a friendly and detail-oriented Reservation Agent to join our team. The ideal candidate will manage reservations, provide excellent customer service, and assist guests with inquiries related to their stay. You will ensure a smooth booking process and a positive experience for our guests.
Key Responsibilities:
* Respond to incoming reservation inquiries via phone, email, and chat promptly.
*Assist guests with booking accommodations, providing detailed information about properties, amenities, and local attractions.
*Manage and process reservations, including modifications and cancellations, while ensuring accuracy and compliance with company policies.
*Maintain up to date knowledge of property availability, rates, and promotions.
*Handle customer complaints and resolve issues effectively and professionally.
*Collaborate with team members to meet all guest needs and enhance overall guest satisfaction.
*Provide information about local events and activities to enhance guests' experiences.
*Assist with administrative tasks as needed.
*Must be able to be on call once every 3 weeks.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Fort Walton Beach, FL 32548 (Required)
Ability to Relocate:
- Fort Walton Beach, FL 32548: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20