PT Key Holder

Overview

The Key Holder maximizes stores sales through effective selling, service, and thorough product knowledge. By putting the customer at the center of all we do and exhibiting passion, this position creates a legendary experience that encourages the customer to establish a long relationship with the company. Additionally, individuals in this role may be assigned additional responsibilities relating to store opening and closing procedures and approval of POS entries. The Key Holder position contributes to the successful and efficient functioning of the store through a collaborative effort.

The Key Holder reports to the Store Manager.

Who You Are

• Demonstrates a competitive spirit and desire to win.
• Team player with an entrepreneurial spirit.
• Operates with a sense of urgency and effectively completes assigned responsibilities.
• Able to adapt to change and takes on more responsibilities.
• Self-motivated; seeks personal growth and development.
  
  

Responsibilities

As the Key Holder you will:

• Achieve personal productivity and assist in meeting store sales goals.
• Engage customers to the advantages of opening and utilizing Brooks Brothers credit card.
• Inspire and motivate customers to buy Brooks Brothers product.
• Accurately record alterations, fees, and call dates.
• Engage customers using a variety of tools such as Thank You cards and Concierge to promote customer relationships.
• Understand and demonstrate product knowledge, selling and operational skills to maximize sales.
• Utilize practices to minimize losses from theft and poor inventory control.
• Assist management in opening and/or closing the store, completing basic operational procedures, and ensuring customer satisfaction.
• Accurately receive, unpack, and prepare merchandise for selling floor.
• Participate in all inventory preparation.
• Assist in maintaining a clean, neat, and organized store environment.
• Prepare transfers, MOS, RTV, and Customer sends.
• Notify management of any shipment discrepancies, missed markdowns, or missing tickets in stock areas.
• Process shipments.
• Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.
  
  

Qualifications

You will also have:

• Prior supervisory experience in similar volume, apparel business (preferred).
• Proven track record of exceeding sales and statistical expectations.
• Flexible availability to meet the needs of the business (including evenings and weekends).
• May require occasional travel to other store locations (if needed).