Information Technology Support Technician

Job Description

Basic Function

The Information Technology Support Technician will be responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems, and maintaining a high level of customer satisfaction. This role involves troubleshooting hardware and software issues, managing IT assets, and supporting various technology initiatives.

Essential Duties And Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Perform regular maintenance and updates on IT systems and equipment.
• Troubleshoot and resolve technical issues in a timely manner.
• Assist with the setup and deployment of new hardware and software.
• Maintain accurate records of IT assets and inventory.
• Collaborate with other IT team members to improve system performance and reliability.
• Ensure data security and backup procedures are followed.
• Provide training and support to staff on IT-related topics.
• Document and track issues, resolutions, and follow-up actions in the help desk system.
• Follow all safety procedures and support the company continuous improvement initiatives.
• Other duties as assigned.
  
  

Education And Experience

• Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
• Proven experience as an IT Support Technician or similar role.
• Strong knowledge of computer hardware, software, and networking.
• Familiarity with Windows operating systems.
• Excellent problem-solving and troubleshooting skills.
• Excellent verbal and written communications skills required.
• Ability to interact with all levels of management and staff.
• Certifications such as CompTIA A , Network , or similar are a plus.