What are the responsibilities and job description for the IT Service Desk Student Intern, Full-time, Temporary position at Brooks Rehabilitation?
Supporting all IT call activities in a high volume IT service desk environment. This role includes answering incoming Service desk calls, troubleshooting tier I support issues, escalating issues in a timely manner. Inputting call details for customers within an ITSM system ensuring proper descriptions and details are provided for the next level support.
Internship is 12 - 18 months
Hours : 40 hours per week, Monday - Friday, Daytime Hours
Responsibilities :
- Provide Tier I support for users
- Meeting call volume SLA’s
- Assisting in Service desk activities
- Escalating new or outstanding issues or incidents
- Verifying ticket due dates and SLA’s are being met
- Responsible for following up on outstanding items or issues using the ITSM tool
- Escalation of issues to the next level support
- Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.
- Maintain a positive working relationship with business lines and other departments
- Maintain and monitor department mailbox
- Perform other duties as assigned
Qualifications :
Hours : 40 hours per week, Monday - Friday, Daytime Hours
Internship is 12 - 18 months
Location : Brook Rehabilitation Hospital at 3599 University Blvd South, Jacksonville, FL 32216
