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Desktop Support Engineer

Brooksource
Kenosha, WI Temporary
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/4/2025

Workstation Infrastructure Engineer

Location : Kenosha, Wisconsin (On-Site)

Position Type : 12-Month Contract w / Opportunity to Convert or Extend

Industry : Pharmaceutical Manufacturing

Our client is a leading pharmaceutical manufacturing organization dedicated to advancing healthcare through innovative solutions. We are looking for a highly skilled Workstation Infrastructure Engineer for a 12-month engagement with an opportunity to extend / convert to FTE.

This is a great opportunity to build your expertise in a pharmaceutical manufacturing environment and take on additional projects & responsibilities.

Key Responsibilities :

  • Perform technical requirements analysis of workstation infrastructure design to meet the specific needs of a pharmaceutical manufacturing environment.
  • Install and configure workstation hardware, software, and any additional peripherals to ensure optimal performance and compatibility.
  • Provide qualified infrastructure platforms that support the diverse needs of the organization.
  • Create automation scripts to streamline processes and minimize the need for manual intervention. This includes tasks such as patching, software installs and removals, and system reboots.
  • Train end users on the operations of new equipment, workstation software, networking, and related technologies.
  • Diagnose and resolve issues related to platforms including Citrix, RealVNC, VDI, Linux, iGel technology, Windows XP / 7 / 10 / 11 OS, workstation hardware, and networking protocols.
  • Serve as a consultant for questions regarding infrastructure, compatibility, backup, and configuration issues.
  • Provide strategy and recommendations for immediate and future upgrades of hardware and software applications.
  • Perform application and operating system upgrades for lab and automation systems, providing supporting documentation for validation and testing of upgrades.
  • High attitude and strong aptitude for acceleration, innovation, and automation.
  • Assist with the validation of new and existing systems by providing technical design information to ensure GMP data integrity.
  • Execute deployment tasks via automation using tools like PDQ Deploy.
  • Collaborate with the site technology leader to perform essential start-up activities.
  • Integrate IT / OT infrastructure with existing systems.

Qualifications :

  • 1-3 years of experience in Windows OS or Windows-based workstations in troubleshooting, design, and management.
  • Proficiency in scripting languages for automation (e.g., PowerShell, Python).
  • Strong knowledge of Citrix, RealVNC, VDI, Linux, iGel technology, Windows OS, and networking protocols.
  • Experience with pharmaceutical manufacturing environments and GMP compliance is a plus.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills for user training and consultation.
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