What are the responsibilities and job description for the Help Desk Specialist position at Brooksource?
Help Desk Technician
Ongoing Contract
Frankfort, KY
We are hiring entry-level IT support technicians to support our government client. This individual will be responsible for fielding calls directly from various government agencies.
They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced environment.
Required Qualifications:
- Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
- Experience completing computer equipment configuration, setup, and installation
- Previous experience utilizing ticketing systems (ServiceNow preferred)
- Familiarity with Active Directory and Microsoft Outlook/Exchange Environments
- Capable of connecting printers, scanners and copiers.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Salary : $15 - $20
