What are the responsibilities and job description for the Help Desk Support Specialist position at Harvey Nash?
Seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)
- Network Operating Systems
- Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP
- General Understanding of the ITIL Framework
KNOWLEDGE & EXPERIENCE:
- Ability to identify and troubleshoot defective equipment.
- Ability to identify and troubleshoot software and application issues.
- Determine and resolve hardware issues prior to deployment.
- Possess network room knowledge and experience.
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
- Excellent customer service skills
- Excellent organization skills
- Strong written and verbal communication skills
- Ability to multi-task while taking phone calls in a fast-paced environment
- Self-motivated
MINIMUM REQUIREMENTS:
Education: Bachelor’s degree in computer science.
Education Substitute: Associate degree with 2 yrs. job related experience or High School Diploma with 4 yrs. job related experience.
PRIMARY COUNTIES OF COVERAGE:
Statewide
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
- 08:00 – 17:00 M-F
- Work is primarily performed in an office setting.
- Must be able to climb ladder.
- Ability to lift 50 lbs.
