What are the responsibilities and job description for the Help Desk Support Specialist position at Harvey Nash?
Shift\Hours:
1 Contractor for 3rd shift
Sunday – Wednesday 12:30 am – 11:00 am
- Occasional temporary changes in shifts are possible to provide adequate coverage. Temporary changes will be coordinated with the contract employee first.
- When other shifts open, seniority is used to fill those shifts.
- The first month on the job will be dayshift (Monday – Friday, 8:00 am – 4:30 pm) to allow for training before moving to permanent shift days/time.
Key Responsibilities:
- Main responsibility is to be the first contact for incoming help desk calls and create tickets.
- Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc.
- Use remote tools to help fix hardware and software issues
- Collects data for support personnel and creates tickets for Tier 2 and above support.
- Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
- Assists with and maintains the Criminal Justice Information System (CJIS) Kentucky network.
- Performs other tasks and duties as assigned or needed by the agency.
Preferred Knowledge/Skills/Abilities:
- Moderate computer and software skills
- Troubleshooting skills
- Ability to work in a team atmosphere
- Ability to handle stressful situations
- Working knowledge of Windows operating systems
- Working knowledge of Microsoft Office applications
- Ability to receive training and retain new knowledge
- Ability to be professional and courteous
