What are the responsibilities and job description for the Operations & Incident Program Technical Manager position at Brooksource?
Operations & Incident Program Manager
Minneapolis, MN
Our software client is seeking a dedicated and experienced Technical Operations Program Manager to oversee the day-to-day operations of their healthcare vertical, as well as dive into issues themselves. This role is a great blend of leadership as well as an individual contributor role, if you are looking to use your vast technical knowledge and make a step into a leadership role this is a perfect fit.
This role demands a strong background in technical program management, exceptional organizational skills, and the ability to collaborate effectively with both internal teams and external stakeholders. The Operations Program Manager will be responsible for managing all operational aspects of the healthcare program, with a strong emphasis on technical issue resolution, system integrations, and maintaining service level agreements (SLAs).
Responsibilities :
- Critical Incident Management : Lead resolution of high-impact incidents as a Tier 3 escalation point, ensuring seamless stakeholder communication and SLA compliance.
- Technical Program Leadership : Oversee all technical aspects of a healthcare engagement program, driving strategic alignment, innovation, and operational excellence.
- Client Partnership : Serve as the primary client liaison, managing expectations, timelines, and deliverables while fostering strong relationships.
- Technical Problem Solving : Identify and resolve complex issues (e.g., file transfers, APIs, integrations) in collaboration with cross-functional teams.
- Process Optimization : Monitor performance metrics, implement best practices, and drive technical improvements to enhance efficiency and reliability.
Qualifications :
Preferred Technical Qualifications :
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
